Supsis - Getting Started and Usage Guide

• Welcome 😁

• Purpose of the Guide

• Target Audience

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Getting Started

• Getting Started with Supsis

• Creating a Demo Account

• Package Selection

• Our Solutions

• Details Agents Should Pay Attention To

• Chat Menu

• Representative Profile and Notification Settings Customization

• Representative Status Statuses

• Supsis Mobile Application

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Chat Menu

• Chat Management

• TAB (Live) Menu

• Message View Customization Filter

• Basic Information About Chat Session

• System Information and Shortcuts

• Chat Actions

• In-Chat Options

• Visitor Details

• Simulation (Test) Page

• Team Chat

• Site Visitors

• Filtering Conversation History and Downloading Supsis Data

• Representatives

• WhatsApp Contacts

• Instagram Contacts

• Messenger Contacts

• Activities

• Calendar Events

• Reservations

• Secret Message

• Forwarding Conversation

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Settings

• Billing & Payment

• Notifications

• General Settings

• Features

• Language & Region

• Wallet

• Company Settings

• Business Information

• Users

• Departments

• Roles

• Audit Logs

• Access Control

• Chat Settings

• System Messages

• Ready Contents

• Chat Assignment

• Time Settings

• Working Hours

• Banned Words

• Integration Settings

• Website Integration

• Developer

• Chat Balloon Settings

• Chat Balloon Features

• Chat Theme Settings

• Visitor Login Form

• Visitor Profile Information

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ChatBot

• Chatbot Menu

• Chatbot Integrations

• Archive

• Entities

• What is Bot Training and How is Bot Training Provided?

• User Sections

• Plan Management

• Reports

• All Chats

• All Conversation (Overall) Reports

• Busiest Period

• Scoring Distribution

• Popularity

• Create Bot

• Drag and Drop Chatbot

• Chatbot Content

• Chatbot Blocks

• Providing Chatbot Integration

• Bot Settings

• Versions (Revert to Old Version)

• Test the Bot

• Publish Scenario

• Step Forward/Backward

• Let's Create a Sample Flow Together

• Chatbot Blocks

• API Request Block

• Things to Consider When Creating a Chatbot

• AI (Artificial Intelligence) Chatbot

• Artificial Intelligence Assistant Introduction

• AI Websites

• AI Articles

• AI FAQ

• AI Files

• AI Functions

• AI Classification

• Instagram Post Management with AI

• What is an AI Assistant?

• Supsis AI Chatbot and WhatsApp Message Sending Interaction

• Creating a Chatbot with Ideasoft Blocks

• Creating a Chatbot with Ikas Blocks

• Templates

• WhatsApp Chatbot Restrictions

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Persons

Persons General Features

• Filters

• Person Table

• Export & Marketing

• How Can I Get Reports from the Persons Page?

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Email Integration

• Email Integration

• Email Details

• Email Inbox

• Email Templates

• Bulk Email Sending

• Customer Groups

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Calendar Module

• Calendar Page General Features

• Calendar Settings

• Reservation Website

• Reservation Programs

• Creating an Appointment

• Calendar Module

• Calendar Events and Supsis Calendar Module General Introduction

• Activity Creation

• Appointment Settings

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Task Management Module

• Task Management Page General Features

• Workflows

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Ticket Management Module

• Ticket Page General Features and Usage

• Instagram Tickets

• Messenger Tickets

• Form Tickets

• Ticket Retrieval Methods

• Getting Instagram Tickets

• Getting Facebook Tickets

• Getting Instagram Tickets

• Forwarding Tickets to Email

• Getting Tickets via Chatbot

• Getting Tickets via Website

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Archive

• Archive Page General Features and Usage

• Archive Chat Filtering

• Archive Time Filter

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Users

• Users

• Users Page General Features

• Users Page

• User Deletion

• User Management

• Changing User Photo

• User Editing

• How are User Permissions Restricted?

• Roles

• How is Role Assignment Done?

• Departments

• How to Create a Department and Assign Users?

• Department Redirection Methods

• Banned Visitors

• What is the Banned Visitors Screen Used For?

• Adding Banned Visitor

• How Can I Redirect Visitors to Department

• Customizing Notification Sounds

• Password Change

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Contents

• Ready Contents

• Creating and Using Ready Content

• System Messages

• System Messages Management

• Catalog

• Catalog Creation

• Banned Words

• What are Banned Words?

• Tags

• What are Tags?

• How to Use Tags?

• Automatic Tagging via Chatbot

• Drive

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Triggers

• What is the Trigger Module Used For?

• Trigger General Features

• Trigger Module Page Usage and General Features

• Creating Triggers

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Integrations

• Website Integration

• Webhooks Integration

• WhatsApp QR Integration

• WhatsApp Business API Integration

• Instagram Integration

• Messenger/Facebook Integration

• Telegram Integration

• Email Integration

• Ideasoft Integration

• OpenAI Integration

• Ticimax Integration

• IKAS Integration

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• Differences Between Our Solutions

WhatsApp Business API

• WhatsApp Business API Channel Details

• WhatsApp Business API Profile

• WhatsApp Business API Detail

• WhatsApp Business API Visibility

• WhatsApp Business API Wallet

• WhatsApp Business API All Template Messages

• WhatsApp Business API Chat Initiation Template

• WhatsApp New Template Creation

• WhatsApp Business API Bulk Message Sending and Submission Details

• WhatsApp Business API Customer Groups

• WhatsApp Business API Numbers

• WhatsApp Business API All Contacts

• Additional Modules to Support Your Usage

• Meta Panel Operations

• WhatsApp Green Tick Acquisition

• WhatsApp Business API Evaluation Request Creation

• WhatsApp Business API Pricing

• WhatsApp Business API Integration

• How to Send Bulk Messages with WhatsApp API?

• WhatsApp API Template Message Creation

• WhatsApp Business API Reports

• WhatsApp API Usage Details

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WhatsApp QR

• WhatsApp QR Integration

• WhatsApp QR Detail

• WhatsApp QR Visibility

• WhatsApp QR Wallet

• WhatsApp QR Bulk Message Sending and Submission Details

• WhatsApp QR Customer Groups

• WhatsApp QR All Contacts

• Additional Modules to Support Your Usage

• WhatsApp QR Integration Channel Details

• How to Send Bulk Messages with WhatsApp QR?

• WhatsApp QR Pricing

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Instagram Usage Guide

• How to Add Instagram Channel

• Managing Instagram Channel with Representatives

• Managing Instagram Channel with Chatbots

• Instagram Channel Details

• Instagram Channel Visibility

• Instagram Details

• Instagram Comment Management

• AI Comment Management

• How to Respond to Instagram Messages

• How to Start Chat from Instagram

• Disconnecting Instagram Connection

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Messenger Usage Guide

• How to Add Messenger Channel

• Managing Messenger Channel with Representatives

• Managing Messenger Channel with Chatbot and AI

• Messenger Channel Details

• Messenger Channel Visibility

• Messenger Details

• Messenger Comment Management

• How to Respond to Facebook Messages

• Starting Chat from Facebook

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Supsis AI Mobile

• Download App

• App Login

• Messages

• Tasks

• Tables

• Team Chat

• Calendar

• Email

• Tickets

• Visitors

• AI Voice Agent

• Profile

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Forms

• Create Form

• Form Publishing

• All Forms

• Managing Form Returns

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Tables

• Tables Page General Features

• Table Content

• Modules

• Linking Tables to Module

• Relations

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• Automations

• Automation Types

• Webhook-Based Automations

• Timer-Based Automations

• Event-Based Automations

• Chat Action-Based Automations

• Contact Card-Based Automations

• Tag Action-Based Automations

• Mail Action-Based Automations

• Task Action-Based Automations

• Meta Lead Action-Based Automations

• Table Action-Based Automations

• Ticket System Action-Based Automations

• Calendar Action-Based Automations

• Automation Menu Content

• Automation Blocks

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AI Voice Agent

• AI Voice Agent General Features

• AI Voice Agent Creation

• Agents

• Functions

• Knowledge Base

• Speech Settings

• Call Settings

• Security and Backup Settings

• Knowledge Base

• Phone Numbers

• Batch Call

• Call History

• Chat Menu - Voice Agent

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Reports

• Reports Page Usage and General Features

• General

• Filtering

• Chat Distribution

• Representative Performance

• Daily Representative Activities

• Team Work/Break Analysis

• Customer Satisfaction

• Website Analysis

• Channel Distribution

• Calendar Reports

• Email Reports

• WhatsApp Business API

• Tasks

• Ticket

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Adding Billing and Payment Method

• How Does Our Billing System Work?

• Adding Payment Method

• Billing and Payment Method Page Usage and General Features

• Packages

• Supsis User License

• Chatbot Packages

• Automation Packages

• Table Packages

• Email Packages

• Task Packages

• Form Packages

• WhatsApp Web Packages

• WhatsApp Business Packages

• Instagram Packages

• Messenger Packages

• Meta Lead Packages

• Trendyol Packages

• LinkedIn Packages

• Additional Packages

• Remove Supsis Logo Package

• Ticket System

• Telegram Packages

• AI Assistant

• Visitor Chat Start

• Webhook Integration

• Email Packages

• Software Support

• Task Packages

• How to Change and Cancel Packages?

• What is Flexible Payment System and How Does It Work?

• What is Chatbot Extra Session and How to Use It?

• Invoice Prediction Module

• Billing and Payment Method Other Features

• Billing and Payment Management

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Frequently Asked Questions (FAQ)

• Frequently Asked Questions (FAQ)

• General Questions

• Technical Problems and Solutions

• Sales and Billing

• Shortcuts and Tips

• Wrong Location Sending

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Support and Contact

• Contact Support Team

• Send Feedback

• Technical Problems and Solutions

• Glossary