Getting Facebook Tickets
Facebook Ticket Retrieval
To activate getting tickets from Facebook, you first need to go to the Integrations section and activate the "Ticket (Transfer Incoming Comments to Tickets)" feature in the Comment Management section of your channel. To get more information about Facebook integration and see detailed steps, you can review our Facebook integration document from this link.
After completing these operations, you can view and manage all comments coming to your Facebook account as tickets. This way, you can track customer interactions more organized, respond to comments quickly and make your business processes more efficient.