What is the Banned Words Section and What Does It Do?
Supsis AI provides customer support with clean and professional communication. To achieve this goal, it offers the Banned Words feature. This list, defined to prevent the use of certain words, aims to increase professionalism and customer satisfaction by controlling language use in customer services. The use of banned words is automatically restricted thanks to this feature.
Benefits of Banned Words
Maintaining Professionalism
- The banned words list prevents customer representatives from using unprofessional or inappropriate language. This protects your business's reputation.
Ensuring Consistency
- It ensures that all customer representatives comply with the same standards. Customers encounter consistent and respectful language use regardless of who they communicate with.
Preventing Errors and Misunderstandings
- Some words or expressions may disturb the customer or lead to misunderstandings. The banned words list prevents such situations.
Increasing Customer Satisfaction
- When inappropriate or disturbing words are not used, customers' experience becomes more positive. This increases customer satisfaction and loyalty.
Guidance for New Employees
- New customer representatives can adapt faster by knowing which words should not be used. This serves as a guide in the training process.
Usage Areas of Banned Words
Customer Complaints and Feedback
- Banned words can be defined to ensure that customer representatives use professional and empathy-focused language in complaint and feedback processes.
Product and Service Information
- You can use this feature to ensure that words that may lead to misunderstandings are not used when providing information about products and services.
Crisis Management
- Keeping the language used in crisis moments under control ensures healthier communication with customers. You can determine your communication strategy by banning words that should not be used in such situations.
Determination and Management of Banned Words
Determination of Words
- Determine which words should be banned according to your business values and communication strategy. This can be done with your customer service team.
Regular Review
- Keep the banned words list up to date by reviewing it regularly. Update the list according to changes in your business or customer services.
Representative Training
- Introduce the banned words list to your customer representatives and explain why these words are banned. This way, representatives can communicate correctly and effectively.
Collecting Feedback
- Improve the banned words list by evaluating feedback from your customer representatives and customers. This allows you to continuously increase communication quality.
The Banned Words section is an effective tool for controlling language use in customer services and improving customer experience. Thanks to Supsis AI, you can easily manage these words and ensure that your customer representatives use more professional language. Supsis AI, with banned words, both ensures that customer representatives function more effectively and increases customer satisfaction with quality communication.