Creating Tickets via Website
Supsis AI allows you to track user requests and demands. The ticket service ensures that your customers can reach you and increases satisfaction. Tickets, which ensure that business processes progress efficiently, can be created through your business website. The points you need to pay attention to for this process to work successfully are as follows:
Working Hours Settings
1. Access the Settings Menu
Go to the Settings menu from the main menu.
2. Enter the Duration Settings Section
Click on the Duration Settings section in the settings menu.
3. Set Representative Working Hours
In this section, add the working hours of a specific representative or special working hours. If you choose representative working hours, the chat bubble only becomes active when your representatives are active. When your representatives are not active, users are automatically directed to create tickets. With the correct setting of working hours, users know at what hours they can get live support.
Ticket Redirection Outside Working Hours
If users try to reach through the chat bubble outside the working hours of representatives, the system automatically directs users to create tickets.
How Do People Create Ticket Requests?
1. Ticket Creation Form
Users can convey their requests by filling out the ticket creation form. This form includes information added through the visitor login form and user requests.
2. Form Fields
Through the settings menu, you can customize the information you want to receive from people who will create tickets with the "Visitor Login Form" button.
Ticket Tracking Process
1. Ticket Management Panel
Created tickets are tracked through the management panel. The relevant representative or department views and responds to incoming requests here.
2. Feedback and Solution
By responding quickly to user requests through the information obtained from the visitor login form, feedback is easily provided and problems are solved. These people can be answered through the email address integrated with Supsis by clicking the pencil icon next to the relevant request from the ticket menu.
By paying attention to these points, you can create tickets through the website and reach customer requests even during the time period when representatives are not active. By managing this process with the settings you will determine, you can achieve an effective result.