Messenger Channel Details
Messenger Channel Details allows you to manage your comments from Facebook in a more organized way. Through this area, you can track and respond to comments and optimize your interaction by using different management options.
Channel Details:
- Details
- Visibility
- Comment Management
1.) Details
The Details Page allows you to edit the basic details of your Messenger channel. In this area, you can determine whether your messages are routed to department, live support, chatbot or hybrid system.
You can access more information about using the details page from 
here .
2.) Visibility
The Visibility Page allows you to edit which departments and representatives can view your Messenger channel.
You can access more information about using the visibility page from here .
3.) Comment Management
The Comment Management Page allows you to manage comments in your Messenger channel. In this area, you can determine whether your comments are routed to chatbot or ticket system.
You can access more information about using the Comment Management page from here .