Supsis is a customer service platform that offers multi-channel live support, CRM, chatbot and artificial intelligence-supported solutions for businesses.
2. What are the main features offered by Supsis?
Live support
Chatbot and artificial intelligence-supported chatbot
CRM integrations
Bulk messaging (SMS, email, WhatsApp)
Automatic reservation with Google Calendar integration
Ready content and triggers
Omnichannel customer services
3. How is Supsis installed?
To install Supsis, you can register by going to the website and then make the necessary integrations. Installation and integration steps are explained in detail in the support documents.
4. How is a Supsis chatbot created?
To create a chatbot in Supsis, you can use the ready-made templates on the platform or create your own scenarios from scratch. You can also create a chatbot by scanning the information on your website with a website bot.
5. Which platforms can Supsis integrate with?
It can integrate with WhatsApp, Facebook Messenger, Instagram, Twitter, Telegram, email and many other popular communication platforms.
6. How are representative working hours set in Supsis?
You can set representative working hours from the "Representative Working Hours" menu as 7/24 continuous service, specific working hours or special working hours.
7. How is automatic chat assignment done in Supsis?
You can make automatic chat assignment settings from the "Automatic Chat Assignment" menu. Here you can make automatic assignments by setting conversation transfer, assignment limit and algorithm options.
8. How are triggers created in Supsis?
You can create and manage triggers from the "Trigger Management" menu. Triggers are rules that automatically work when certain conditions are met.
9. How is Supsis pricing done?
Supsis offers different pricing plans according to the number of users and features used. For detailed information, you can visit the pricing page on Supsis's website.
10. How can I access Supsis support services?
You can access Supsis support services via live support, email or phone through the website. Additionally, support documents and frequently asked questions page are also available.
11. How are notification settings made in Supsis?
You can make notification settings from the "Notifications" menu. Here you can determine which notifications you want to receive and on which platforms (web panel, mobile application, email) they will be displayed.
12. How are customer profiles created and managed in Supsis?
You can create and manage customer profiles from the "Visitor Profile Information" menu. Here you can add, edit and view information about your customers.
13. How is the visitor login form customized in Supsis?
You can customize the visitor login form from the "Visitor Login Form" menu. You can determine which information will be requested in the form and add new fields.
14. How is the chat balloon customized in Supsis?
You can customize the chat balloon from the "Chat Balloon Settings" menu. You can make settings such as animations, chat position, balloon size and mobile view from here.
15. How is the chat theme changed in Supsis?
You can change the chat theme from the "Chat Theme Settings" menu. You can make settings such as theme color, font type and background color from here.
16. How are language and region settings made in Supsis?
You can make language and region settings from the "Language & Region" menu. You can change panel language, customer section language, region and time zone settings from here.
17. How is wallet balance checked and loaded in Supsis?
You can check the wallet balance from the "Wallet" menu and load balance. You can also view the details of the transactions made from here.
18. How are audit logs viewed in Supsis?
You can view audit logs from the "Audit Logs" menu. Here you can track all operations performed in the system in the last 30 days.
19. How are triggers created and managed in Supsis?
You can create and manage triggers from the "Trigger Management" menu. You can determine the rules that will automatically work when certain conditions are met from here.
20. How are live support representatives added and managed in Supsis?
You can add and manage live support representatives from the "Representative Management" menu. You can update representative information from here and set representatives' working hours.
21. How is customer satisfaction measured in Supsis?
To measure customer satisfaction, you can use the "Customer Satisfaction Surveys" menu. You can send surveys to visitors at the end of the conversation and analyze the results.
22. How is chat history viewed in Supsis?
You can view chat history from the "Chat History" menu. You can track all past conversations from here and review them when necessary.
23. How is representative performance monitored in Supsis?
You can monitor representative performance from the "Representative Performance" menu. You can track metrics such as representatives' working hours, response times and customer satisfaction scores from here.
24. How are integrations made in Supsis?
Supsis offers integration opportunities with various platforms. You can integrate with WhatsApp, Facebook Messenger, Instagram, Twitter, email and other platforms from the "Integrations" menu.
25. How are automatic messages set in Supsis?
You can set automatic messages from the "Automatic Messages" menu. You can determine the messages that will be automatically sent when visitors perform certain actions from here.
26. How are ready responses created and used in Supsis?
You can create and use ready responses from the "Ready Responses" menu. Your representatives can use these ready responses to quickly answer frequently asked questions.
27. How are bot scenarios created in Supsis?
You can create bot scenarios from the "Bot Scenarios" menu. You can determine how your bot will behave and what responses it will give from here.
28. How is reporting done in Supsis?
You can use reporting tools from the "Reporting" menu. You can create reports about various metrics such as chat count, representative performance, customer satisfaction from here.
29. How are security settings made in Supsis?
You can make security settings from the "Security" menu. You can set security measures such as two-factor authentication, password policies and IP restrictions from here.
30. How are Supsis support services used?
You can access Supsis support services via live support, email or phone through the website. Additionally, support documents and frequently asked questions page are also available.