Supsis Chatbot Entities Feature
Introduction
Supsis Chatbot's "Entities" feature enables your chatbot to give more effective and accurate responses by understanding specific words and their synonyms. This feature increases the chatbot's understanding capacity and makes customer interactions more efficient.
Entities Feature
1. What is an Entity?
Entities are specific words or word groups that the chatbot needs to recognize and understand. These words can be terms frequently used by users, product names, services or special keywords.
- Feature: Entities are critical for the chatbot to give correct responses and understand users' questions.
2. Word Loading
You can load the words that your chatbot needs to understand into the entities section. This process enables the chatbot to recognize specific words and give appropriate responses to these words.
- Feature: The word loading process expands the chatbot's knowledge pool and helps it correctly understand questions asked by users with different words.
3. Synonyms
You can increase the chatbot's understanding capacity by adding synonyms of the loaded words to the entities section. Synonyms enable the chatbot to give correct responses when users ask the same thing with different expressions.
- Feature: By adding synonyms, you enable the chatbot to recognize different language uses and word variations. This significantly improves the user experience.
4. Management and Update
Entities and synonyms can be continuously updated and managed. New terms can be added, existing terms can be edited or removed.
- Feature: This flexibility ensures that your chatbot always works with current and accurate information.
Advantages
1. Advanced Understanding Capacity
The chatbot's understanding capacity is increased thanks to entities and synonyms.
- Feature: It is ensured that questions asked by users with different expressions are correctly understood.
2. Comprehensive and Correct Responses
With a broader knowledge pool, the chatbot gives comprehensive and correct responses.
- Feature: Customers quickly access the information they need.
3. User Experience Improvement
A chatbot that recognizes different language uses and expressions offers a better user experience.
- Feature: Increases customer satisfaction and interaction.
4. Flexibility and Currency
Entities and synonyms can be continuously updated and managed.
- Feature: Ensures that the chatbot always works with current and accurate information.
Conclusion
Supsis Chatbot's "Entities" feature optimizes your customer services and business processes by increasing your chatbot's understanding capacity. By adding words and synonyms, you can make your chatbot smarter and more effective, and provide better service to your users.
1-) How Can I Access Entities?
- Selecting Entities Tab from Menu: Click on the "Entities" tab from the menu on the left.
2-) How Can I Add to Entities?
- In the Entities tab, click the "+ Add" button in the upper right corner.
3-) Adding Synonyms Appropriate to the Keyword
- Entering Keyword and Synonyms: In the opened window, fill in the "Keyword" and "Synonyms" fields.
