Filters
Filters are used to segment conversations on the archive page according to your specified criteria. By combining multiple filters, you can obtain more specific data and analyze data more easily.
a-) Date
Allows you to filter according to the date and time range when conversations took place.
b-) Search
You can search in conversation history with user values. Through this menu, you can only search through specific parameters, searches cannot be made through conversation content.
Search Parameters: - Name - Phone number - Email address - Representative notes
c-) Platform
Allows you to filter chats according to communication platforms. You can add multiple platforms.
d-) How Chat Was Closed
Filters according to the reason for the chat's termination.
Filtering Parameters: - Representative - Visitor - System - Chatbot
e-) Tags
You can filter conversations according to previously added tags. By adding multiple tags at the same time, you can make the user group you are looking for more specific.
f-) Sites
If you have integrated Supsis into multiple websites, you can view chats coming only from a specific website.
g-) Representative
Used to filter chats of a specific representative.
h-) Star
Filters chats according to scores given by visitors to representatives.
- i.1. Chats with Feedback Sent: Filters situations where the user gave feedback after the chat.
- i.2 Video Calls: Lists video calls made through the platform.
- i.3. Missed Chats: Filters chats that the representative did not respond to or connect to.
- i.4. Chats Closed by Representative: Displays chats terminated by the representative.
- i.5. Chatbot Conversations: Filters only chats managed by the chatbot.
j-) Departments
Allows you to filter chats of representatives coming to the specified department. You can access the users menu to add users to departments.
k-) Time
Allows you to filter chats according to a specified time parameter. Such as this month, this week, today, November.
Example Filter Usage Scenarios
You can reach the chat results you are looking for directly by using several of the filtering parameters to segment data as you wish from among the filters to obtain more specific results. Visual and textual explanations are provided below.
1. Example: List of conversations between October 1 - December 30 with representative named Ahmet via WhatsApp and tagged as "Opportunity Customer".
2. Example: Missed chats from WhatsApp platform this month.