Managing Messenger Channel with Chatbots
Thanks to Supsis AI's Messenger integration, you can completely manage your incoming messages through Chatbot. Supsis, which brings all communication processes together on a single platform, allows you to route messages with Chatbot, representative or hybrid structure. Thanks to the chatbot's automatic response system, no incoming message remains unanswered. This structure makes your social media interaction both fast and continuous. To manage your Messenger channel with Chatbot, you just need to complete the integration steps.
Messenger Channel Live Support:
- Supsis Panel Login
- Messenger Channel Login
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Activate Chatbot Option
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Supsis Panel Login:
First, after logging into the panel, click on the "Integrations" option from the menu on the left to go to the integrations page. Among the integrations listed on the opened screen, find the "Messenger" option and click on it to continue.
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Messenger Channel Login:
On the opened page, you can view your existing Messenger channels and track the status of each channel. To add a new Messenger channel, you can start the integration process by clicking the "Add Channel" button located at the top of the page.
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Activate Live Support Option:
Go to the "Details" tab and activate the "Chatbot" option here. Then select your chatbot scenario from the opened section. To make your changes valid, complete the process by clicking the "Update" button at the bottom of the page.
After completing all these steps, your Messenger channel integrates with the Supsis chat screen and incoming messages can now be managed by live support representatives. This way, all communication coming through Messenger can be easily controlled from a single panel.