Differences Between Our Solutions
Which Method is More Suitable for You?
Supsis offers two main solutions for businesses to use WhatsApp effectively: WhatsApp QR Integration and WhatsApp Business API. These two systems provide different advantages to businesses and stand out with different features from each other. Both models have superior features compared to each other. Using both solutions together maximizes the benefit.
Here are the basic differences between these solutions offered by Supsis:
1. Target Usage Purpose and Legal Framework
WhatsApp Business API: The API solution is specifically developed for large-scale businesses and offers a completely legal framework. This method allows bulk message sending in compliance with data privacy regulations such as GDPR and is an official module provided by WhatsApp. Therefore, the risk of account closure is quite low, and there is no possibility of your line being closed except for spam message sending.
WhatsApp QR: This method is suitable for smaller scale businesses and simple messaging needs. Since it works through QR code scanning on WhatsApp Web, the account closure risk is higher, especially this risk increases in bulk message sending. Full compliance with legal requirements may be difficult.
2. Bulk Message Sending
WhatsApp Business API: With API, bulk messages can be sent within legal limits and in a customized way. WhatsApp provides API users with great flexibility in this regard, and there is no risk of account suspension except for spam violations. Bulk message contents are monitored by WhatsApp. It takes legal responsibilities of sending on WhatsApp, messages that would create legal problems are not allowed. WhatsApp QR: Spam perception increases in bulk message sending with QR. WhatsApp can evaluate bulk messages sent through the QR method as spam and close accounts. Therefore, it is not recommended for bulk message sending. Bulk message contents are not limited, any content can be used in messages. Also, message contents can be customized.
3. Sending Limits
WhatsApp Business API: Initially, you have a sending limit of 1000 messages, and your sending limit can increase to unlimited based on WhatsApp's scoring of your account, and limits are increased by taking into account factors such as read rates of messages, returns and customer interactions. WhatsApp QR: There is no sending limit with the QR method; however, this increases the account closure risk by creating spam perception when more messages are sent.
4. Chatbot and AI Usage
WhatsApp Business API: In the API solution, chatbot integration and AI-supported messaging systems can be used seamlessly. Button messages, automatic responses and AI-supported solutions can be used to increase customer interaction. WhatsApp QR: The QR method can also work with chatbots, but button message sending is not supported. In the QR model, customers can be directed through text-based responses with redirections. It provides a simpler chatbot function. AI-supported messaging systems can be used seamlessly.
5. Professionalism and Business Image
WhatsApp Business API: Businesses using API draw a more corporate profile image on WhatsApp. The business can have a green verification tick on WhatsApp and be visible with the brand name. These features give confidence to customers and give the business a professional identity. WhatsApp QR: In this model, profile information has a standard WhatsApp appearance. Features such as brand name or green verification mark are not offered, so professional appearance is limited.
6. Usage Flexibility and Setup Ease
WhatsApp Business API: The setup process is more complex due to API requirements and is done with the support of the Supsis team. However, after this process is completed, it provides a stable and reliable communication solution. Usage flexibility is subject to WhatsApp's restrictions. Messages may not reach some people for certain reasons. WhatsApp QR: Setup is quite easy and can be integrated quickly. You can start using it in a short time by scanning the WhatsApp Web QR code through your account. It does not require technical knowledge, but there are limitations in professional features. It is not subject to any restrictions, you can send seamlessly if the person has not blocked your account.
7. WhatsApp Application Usage
WhatsApp Business API: In this method, the WhatsApp application or WhatsApp Web cannot be used directly. All messaging operations are managed through Supsis's mobile and web panel. WhatsApp mobile and web application remains disabled, cannot be used. WhatsApp QR: Mobile and WhatsApp Web applications can be used actively. The business can continue to use the standard WhatsApp interface. You can use your account on up to 4 devices with Supsis.
8. WhatsApp Groups and Channels
WhatsApp Business API: In this method, WhatsApp groups and WhatsApp channels cannot be used. WhatsApp Business API accounts cannot be included in any group or create WhatsApp channels. WhatsApp QR: Group participation is seamless, you can easily manage your group messages through Supsis. You can also create WhatsApp channels.
9. Cost and Pricing
WhatsApp Business API: API usage is paid as it is one of WhatsApp's revenue sources and has usage costs. Pricing can be learned from the WhatsApp Business API pricing page and may vary by country. WhatsApp QR: In the QR method, a cost of 0.25 cents per sent message occurs.
In Summary:
WhatsApp Business API: Ideal for large-scale businesses, those who want to offer professional and corporate image. It provides reliability, legal compliance and advanced integration advantages and seamless bulk message sending.
WhatsApp QR: Suitable for small businesses or those who want more flexible and quick setup. Ideal for businesses that do not have professionalism or large-scale messaging requirements and need simple messaging solutions.
Both options offered by Supsis enable businesses to manage customer relationships more effectively by offering solutions suitable for their needs. Both systems have different benefits from each other, hybrid usage maximizes the benefit to benefit from both systems.