Mail Action Based Automations
Mail Action Based Automations are automations that are automatically triggered when an email is received and start specific operations. This automation type activates predefined actions based on the content of incoming emails. For example, when a new email is received, the automation system can automatically create a task, make a redirection to a specific department, or send a notification to managers.![][image1]
Email-based automations play an important role especially in customer support processes. By ensuring that emails are processed quickly and accurately, customer requests, inquiries, or feedback can be managed more effectively. Additionally, these types of automations increase efficiency by reducing manual intervention and help businesses save time. For example, when a support request comes in, the system can automatically redirect this request to the relevant agent and speed up communication with the customer. These automations are an ideal solution for managing email interactions in a more organized and faster way.