Representative Profile and Notification Settings Customization
Representative profile and notification settings allow each representative to personalize their experience and manage their notification preferences. These settings help representatives work more efficiently and stay informed about important events.
Profile Customization
Profile Picture
- Representatives can upload and change their profile picture
- The profile picture is displayed in the chat interface and team member lists
- Recommended size: 200x200 pixels
- Supported formats: JPG, PNG, GIF
Username
- Representatives can set a custom username
- The username is displayed in chat conversations
- Should be professional and easy to identify
- Can be changed at any time
Notification Settings
Notification Sounds
Representatives can customize notification sounds for different types of events:
New Message Notifications
- Sound Selection: Choose from various notification sounds
- Volume Control: Adjust the volume level (0-100%)
- Sound Preview: Test the selected sound before saving
Chat Assignment Notifications
- Sound Selection: Choose a specific sound for new chat assignments
- Volume Control: Adjust the volume level
- Sound Preview: Test the selected sound
System Notifications
- Sound Selection: Choose a sound for system alerts and updates
- Volume Control: Adjust the volume level
- Sound Preview: Test the selected sound
Notification Behavior
Infinite Loop Notifications
- Enable: Notifications will repeat until acknowledged
- Disable: Notifications will play once and stop
- Use Case: Useful for urgent messages that require immediate attention
Notification Toggle
- Enable: Receive all notifications
- Disable: Mute all notifications
- Use Case: Useful during breaks or when focusing on specific tasks
How to Access Settings
- Click on your profile picture in the top right corner
- Select "Profile Settings" from the dropdown menu
- Navigate to the "Notifications" tab
- Make your desired changes
- Click "Save" to apply changes
Settings Categories
Basic Notifications
- New message alerts
- Chat assignment notifications
- System updates
Advanced Notifications
- Email notifications
- Mobile push notifications
- Desktop notifications
Custom Notifications
- Custom sound files
- Notification timing
- Priority levels
Best Practices
Profile Management
- Use a professional profile picture
- Choose a clear, identifiable username
- Keep profile information up to date
Notification Management
- Set appropriate volume levels to avoid disturbing others
- Use infinite loop for critical notifications only
- Test notification sounds before using them
- Adjust settings based on your work environment
Privacy Considerations
- Be mindful of notification sounds in shared workspaces
- Use headphones when possible
- Adjust volume based on your environment
Troubleshooting
Common Issues
- No sound: Check volume levels and sound selection
- Too loud: Adjust volume control settings
- Notifications not working: Verify notification toggle is enabled
- Profile picture not updating: Check file format and size
Support
If you encounter issues with profile or notification settings: 1. Check the troubleshooting section above 2. Contact your system administrator 3. Reach out to Supsis support team
Benefits of Customization
- Personalized Experience: Tailor the interface to your preferences
- Improved Efficiency: Optimize notifications for your workflow
- Better Focus: Control when and how you receive alerts
- Professional Appearance: Maintain a consistent professional image
Representative profile and notification settings are essential for creating a personalized and efficient working environment within the Supsis platform.