Transfer Messages from Messenger to Representative Live Support Active Supsis Panel Channel Addition Message Management Representative Response Social Media Message Hybrid Structure

Managing Messenger Channel with Representatives

Thanks to Supsis's Messenger integration, you can directly manage your incoming messages with your representatives, chatbot or hybrid structure. This easy-to-use system brings your social media interactions together on a single panel and makes management quite practical. After integration, incoming messages are displayed on the chat screen and your representatives can respond instantly to these messages, forward them or add notes. This structure increases customer satisfaction while strengthening representative efficiency.

Messenger Channel Live Support:

1. Supsis Panel Login
2. Messenger Channel Login

3. Activate Live Support Option

4. Supsis Panel Login:

First, after logging into the panel, click on the "Integrations" option from the menu on the left to go to the integrations page. Among the integrations listed on the opened screen, find the "Messenger" option and click on it to continue.

1. Messenger Channel Login:

On the opened page, you can view your existing Messenger channels and track the status of each channel. To add a new Messenger channel, you can start the integration process by clicking the "Add Channel" button located at the top of the page.

1. Activate Live Support Option:

Come to the "Details" tab on the opened page and activate the "Live Support" option here. After making your selection, complete the process by clicking the "Update" button at the bottom of the page to make the changes valid.

After completing all these steps, your Messenger channel integrates with the Supsis chat screen and incoming messages can now be managed by live support representatives. This way, all communication coming through Messenger can be easily controlled from a single panel.