Instagram Details
Instagram Details is the section where special settings and configurations for your Instagram channel are made. In this area, you can use your Instagram account more efficiently by configuring channel integration, comment management, message filtering, and other special settings.
Channel Details:
- Detail
- Channel Name
- Department Routing
- Live Support
- Chatbot
- Hybrid
1.) Detail
The Detail Page is the section where you can manage the general details of your Instagram Channel and make basic settings and configurations. In this area, you can optimize your Instagram account by editing channel integration, message management, comment settings, and other basic configurations.
2.) Channel Name
Channel Name is the area that allows you to change the channel name to be displayed on the panel. Thanks to this setting, you can define and manage your channel more easily.
3.) Department Routing
Instagram Message Routing allows you to automatically route messages from Instagram to the department you specify. This way, you can ensure that messages are responded to quickly and effectively by the relevant team or representatives.
4.) Live Support
When the Live Support Option is activated, your messages from Instagram are directly transferred to the live support system and fall into the chat screen. This way, you can respond faster and more effectively by establishing instant communication with customers.
5.) Chatbot
When the Chatbot Option is activated, it allows you to route messages from Instagram to the chatbot you specify. This way, you can make customer interaction faster and more efficient by creating automatic responses.
6.) Hybrid
When the Hybrid Option is activated, it first routes messages from Instagram to an active representative if you have one, if there is no active representative, messages are automatically transferred to the chatbot. This way, customer messages can be managed both by the human support team and by the chatbot, thus ensuring uninterrupted communication.