AI Classification Block
Supsis AI offers an AI classification block that can analyze messages from your users and automatically route them to relevant categories. Thanks to this feature, your customer services can work more efficiently and customer satisfaction can be increased.
Features
- Automatic Message Classification: Incoming messages are automatically classified according to categories determined by artificial intelligence.
- Easy Management: Managing classification categories and rules is quite simple. You can add new categories, edit or delete existing categories.
- Advanced Algorithm: Our AI algorithm analyzes the intent and content in messages with high accuracy.
- User-Friendly Interface: Offers a simple and effective interface where users can easily enter the expression to be classified and see the results.
- Reporting: You can get detailed reports about what users want according to their messages and which departments they should be directed to.
Expression to be Classified Input
- Enter or paste the message from the user in the "Expression to be Classified" field on the main screen.
Classification Categories
- Existing categories: "Thank You Message", "Complaint", "Suggestion", "Product Inquiry", "Order Inquiry", "Cargo Inquiry", "Return Inquiry" and "Other" are available.
- Adding New Category: To add a new category, click the "Add New Category" button under the category list and enter the necessary information.
Application Scenarios
- Customer Support: By directing incoming customer messages to the correct categories, you can ensure that your support team handles messages faster and more effectively.
- Sales and Marketing: By quickly distinguishing suggestion and complaint messages, you can take immediate action on customer feedback.
- Detailed Reports: You can view detailed reports about which categories messages are directed to and which departments need to handle them.
Filtering
1-) AI Classification Setup
- Adding AI Classification Block: First, add the AI classification block to your message flow. This block will classify incoming messages according to the categories you specify.
- As shown in Figure 1, place the AI classification block in the chatbot flow.
2-) Adding Filter Block
- Adding Filter Block: Add a filter block immediately after the AI classification block. This filter block will direct messages to the relevant part of the scenario according to the classification result.
- As shown in Figure 2, add the filter block and open the configuration screen.
- In the filter configuration screen, click the "Add New Filter" button.
- In the opened area, select the "AI Class Result" option and enter the relevant classification result (for example, "Suggestion", "Complaint").
- You can create a separate filter for each classification result. For example, you can create one filter for "Suggestion" result and another filter for "Complaint" result. If you wish, you can add multiple results within the classification result.
Message Routing
- After the filters are configured, messages will be directed to the operation steps you add behind the filter according to the filter results.