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Supsis Chatbot Archive Conversation Records Conversation Filtering Chatbot Conversation Archive Customer Interaction Record Conversation Record Management Secure Conversation Storage Data Security Chatbot Legal Compliance Archive Customer Service Performance Chatbot Reporting Conversation Archive Analysis

Supsis Chatbot Archive Feature

Introduction

Supsis Chatbot's "Archive" feature is a system where all conversations made with the chatbot are recorded and stored. This feature ensures that customer interactions are recorded in an organized manner and provides easy access to past conversations when needed. Here are the details of Supsis Chatbot "Archive" feature:

Features

1. Conversation Records

All customer conversations made with the chatbot are automatically archived and stored for a certain period of time.

  • Feature: These records can be accessed and examined by customer service representatives and managers.

2. Access and Management

Archived conversations can be accessed through a user-friendly interface.

  • Feature: Conversations can be filtered and searched according to criteria such as date, time and customer identity.

3. Secure Storage

All conversations are stored securely and can only be accessed by authorized users.

  • Feature: Data security and privacy measures ensure the protection of customer information.

4. Analysis and Reporting

Archived conversations can be used to analyze and improve customer service performance.

  • Feature: Detailed reports can be created from conversation records and metrics such as customer satisfaction and problem resolution time can be analyzed.

The archive feature is compliant with various legal regulations and data protection laws.

  • Feature: Storing conversation records for a certain period of time ensures that you meet legal requirements.

1-) How Can I Access the Archive?

2-) How Are Conversations Filtered?

How to Filter Conversations?

You can follow the steps below to filter conversations in the chatbot archive:

  1. Add Filter: Click the "Add Filter" button located in the upper right corner of the archive screen.

  2. Filter Options: Select the filter you want from the opened menu:

  3. Date: Used to display conversations within a specific date range.

  4. User ID: Used to filter conversations belonging to a specific user.
  5. Conversation ID: Used to find a specific conversation.
  6. Integration: Used to display conversations related to the channel where the chatbot is integrated.
  7. Story: Used to filter conversations belonging to a specific scenario.

Conclusion

Supsis Chatbot Archive feature ensures that customer interactions are recorded and stored in an organized manner. This feature helps you improve your customer services, increase representative performance and ensure your legal compliance. Thanks to archived conversations, you can make your customer service processes more efficient and effective.