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SHORTCUTS AND TIPS

Supsis AI offers you a fast and efficient use. For this, it provides some shortcuts and tips that will facilitate your digital activities. You can use these tips for a faster and more practical business process and achieve the efficiency you need.

Shortcuts

There are various keyboard shortcuts available in the Supsis AI panel for you to move more practically. The most frequently used and beneficial shortcuts are:

  • Ctrl + K: Opens the general search window. With this shortcut, you can search for the keyword you want and access the necessary service.
  • Ctrl + Shift + N: Starts a new chat. Supsis AI, which provides effective service in customer support, easily manages both team chats and chats with customers with this shortcut.
  • Ctrl + Enter: Sends the message. It allows you to easily transfer the message to the person you want to communicate with.
  • Alt + 1, 2, 3...: Switches to specific chat tabs. This way you can control multiple chats.
  • Ctrl + Shift + T: Reopens the last closed tab.
  • Alt + Shift + A: Archives all conversations. This way, you can access chats from the archive section when you need them.

These shortcuts are among the most preferred methods that make your workflow more practical. Supsis AI also offers various tips to further increase this practicality.

Supsis Tips

1. Tag Usage

You can use tags to better organize visitors reaching your communication channels. These tags consisting of specific keywords allow you to classify your visitors. These tags can also be given during the chat. Tag usage helps you track visitor information and past conversations more easily and access the information you are looking for more comfortably.

2. Triggers

Trigger is one of the practical services offered by Supsis AI. It ensures that actions start automatically when certain conditions are met. For example, automatically sending a response when a specific word is written is how the trigger works. Triggers speed up your customer services by automating them.

3. Template Responses

You can prepare template responses to provide quick answers to frequently asked questions by your customers. These template contents are automatically presented to your customer when the relevant question is asked. This way, you can both give consistent, quick responses to your customer and save time.

4. Surveys and Feedback Forms

Customer feedback is very important for strategic work. Therefore, sending surveys and feedback forms during the chat helps you get feedback from your customers. This way, you can measure your service quality and have a more efficient business process.

5. Chat Balloon Customization

Supsis AI provides a personalized service with the chat balloon. You can customize the chat balloon to bring your brand's colors and style to your chat. This way, you offer a more professional appearance to your customers and strengthen your brand identity.

6. Visitor Profile Information

Visitor information allows you to provide a more personalized service to your customers. The information you have about the customer allows you to provide a service that directly addresses them. An increase in satisfaction is observed in customers who receive personalized service.

7. Chat Assignment

You can include the appropriate representative in the communication network to best respond to your customers' requests. This is possible with the automatic chat assignment feature. The customer talks with the representative who will provide the most appropriate response to their request. This way, customer satisfaction increases while your representatives' workload is balanced.

8. Mobile Application Usage

Supsis AI does not limit its service only to the browser. It also provides service through its mobile application. The Supsis AI mobile application provides you with information about all your communication channels and provides this information even when the application is not open.

9. Notification Settings

The Supsis AI panel offers many actions as notifications to you. Notifications that you can limit to web and mobile inform you about actions taking place on Supsis. This way, your business process becomes more efficient and your customer requests find timely responses.

10. Comprehensive Reporting and Analysis

Supsis AI is an effective reporting and analysis tool as well as providing efficient work. With the reporting feature, it evaluates your performance under various headings. It helps increase your service quality by optimizing customer satisfaction.

Support and Help

Supsis AI has an easy and practical use. However, it is ready to help you whenever you need any support.

  • Supsis Help Center: You can visit the help center to learn all the features of the platform in detail.
  • Live Support: You can contact our live support team to get instant help.
  • Training Videos: The training videos on Supsis's YouTube channel provide visual guidance on the use of the platform.

You can use the Supsis AI panel in the most efficient way by benefiting from our various supports.

Supsis AI aims for fast and easy use with the shortcuts, tips and support services it offers. You too can choose Supsis AI for your communication and customer service processes to progress in the highest quality way.