Messenger Details
Messenger Details is the section where special settings and configurations are made for your Messenger channel. In this area, you can use your Messenger account more efficiently by configuring channel integration, comment management, message filtering and other special settings.
Channel Details:
- Details
- Channel Name
- Department Routing
- Live Support
- Chatbot
- Hybrid
1.) Details
The Details Page is the section where you can manage the general details of your Messenger channel and make basic settings and configurations. In this area, you can optimize your Messenger account by editing channel integration, message management, comment settings and other basic configurations.
2.) Channel Name
Channel Name is the area that allows you to change the channel name to be displayed on the panel. Thanks to this setting, you can define and manage your channel more easily.
3.) Department Routing
Messenger Message Routing allows you to automatically route messages coming from Messenger to the department you specify. This way, you can ensure that messages are answered quickly and effectively by the relevant team or representatives.
4.) Live Support
The Live Support Option, when activated, your messages coming from Messenger are directly transferred to the live support system and fall to the chat screen. This way, you can provide faster and more effective responses by establishing instant communication with customers.
5.) Chatbot
The Chatbot Option, when activated, allows you to route messages coming from Messenger to the chatbot you specify. This way, you can make customer interaction faster and more efficient by creating automatic responses.
6.) Hybrid
The Hybrid Option, when activated, routes messages coming from Messenger to an active representative if you have one, if there is no active representative, messages are automatically transferred to chatbot. This way, customer messages can be managed both by human support team and chatbot, thus ensuring uninterrupted communication.