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Supsis Ikas Integration

By establishing integration between Supsis and the Ikas e-commerce platform, you can strengthen your customer services and easily access your customers' order information, membership details and order status through chatbot. Thanks to this integration, you can provide faster and more effective support to your customers in all your communication channels such as WhatsApp, Instagram, Telegram.

Integration Steps

1. Accessing Ikas Admin Panel

First, you need to log into the admin panel of your Ikas e-commerce platform. To access the admin panel, you can reach the admin panel through your store URL.

2. Creating Custom Application

In the Ikas admin panel, click on the "My Applications" tab from the menu bar on the right. Go to the "My Custom Applications" section from the opened menu. This area is the section where you can make custom application definitions for third-party integrations.

3. Configuring Application Settings

On the custom application creation page, you need to fill in the following information completely:

  • Application Name: Supsis Integration
  • Description: Chatbot integration for customer services
  • Access Permissions: Activate all necessary API access permissions

Important: It is critical that you give all access permissions for the integration to work properly. Thanks to these permissions, Supsis will be able to access customer information, order details and stock status.

After completing the application creation process, Ikas will provide you with Client ID and Client Secret information. Keep this information in a safe place as it will be necessary for Supsis integration.

4. Integration Setup in Supsis Panel

After creating your Ikas application, visit your xxx.supsis.live address to access your Supsis admin panel. After logging into the Supsis panel, find and click the "Integrations" tab from the upper right menu.

5. Activating Ikas Integration

On the integrations page, click the "E-Commerce Mode" button from the upper right corner. This page will show you the available e-commerce integration options. Find and click the Ikas channel from the options.

On the Ikas integration page, carefully fill in the following information:

  • Store Name: Enter the name of your Ikas store
  • Client ID: Paste the Client ID information you got from Ikas
  • Client Secret: Paste the Client Secret information you got from Ikas

After entering all information correctly, click the "Connect" button. The system will automatically perform the connection test and your integration will be activated if successful.

Post-Integration Features

After the Ikas integration is successfully completed, you can benefit from the following features:

Chatbot Features

  • Member Information Query: Instant access to your customers' membership information
  • Order Tracking: Viewing and updating the status of active orders
  • Order History: Access to details of past orders
  • Product Information: Querying stock status and product details

Communication Channels

These features can be used in all the following communication channels: - WhatsApp Business - Instagram Direct - Telegram - Web Chat Widget - Messenger

Detailed Usage Guide

For detailed information on how to use Ikas integration in chatbot, how to query member information, how to track order status and how to activate all these features in different communication channels:

📖 You Can Access the Detailed Chatbot Usage Guide Here

Technical Support

If you experience any problems during the integration process or need help, you can contact the Supsis support team. Information required for technical support: - Your Ikas store URL - Error messages (if any) - Screenshots you received during integration