Chatbot Package Features
Chatbot packages are offered with various session numbers according to users' needs. In 3-month, 6-month and 1-year package options, the number of sessions increases according to the current duration. Session rights are reset at the beginning of each month and can be used throughout the package period.
Billing Process
For the 3-month, 6-month or 1-year packages you purchase, the invoice is created immediately when the purchase process is completed and sent to you via email. This billing process is carried out quickly and effectively so that you can benefit from our services instantly. The invoice clearly states the details of the package you purchased and payment information.
Discounts and Advantages
Supsis AI offers attractive discounts to its users in package purchases:
- 10% discount on 3-month package purchases
- 20% discount on 6-month package purchases
- 30% discount on 1-year package purchases
These discounts provide significant savings in long-term use and allow our users to benefit from our services more economically. These discounts help our users use their budgets more efficiently.
Extra Sessions
When you purchase extra sessions for annual package purchases, these sessions are only valid until the beginning of the next month and do not continue annually. These extra sessions, no matter when they are purchased, are only valid until the beginning of the next month and must be used within this period. This allows users to purchase extra sessions when they need them and offers flexibility.
Cancellation Operations and Things to Pay Attention to
Cancellation operations are not available in 3-month, 6-month and 1-year packages. Therefore, it is important to carefully evaluate your needs when purchasing packages. These packages offer a fixed service for a certain period and automatically end at the end of this period. However, user satisfaction is a priority for Supsis AI, and therefore, in special cases such as accidental purchases, the support team is always ready to help.
Accidental Purchases and Support Process
If you have accidentally purchased a package, you need to contact the authorized person immediately in this case. The Supsis AI support team evaluates the situation, makes the necessary investigations and offers you the most suitable solution. Supsis AI aims to provide the best service by prioritizing customer satisfaction in accidental purchases. The support team prevents you from being victimized by producing quick and effective solutions in such situations.
Your Account Suspension Status
To benefit from Supsis AI services without interruption, you need to regularly perform your invoice payment operations. If the invoice payment is not made, your account may be suspended.
Reasons for Suspension Status
The main reason for your account to be suspended is that you have not paid two of your invoices on time. Unpaid invoices may prevent you from continuing to use your services and may cause your account to be temporarily suspended.
What Happens in Suspension Status?
When your account is suspended, all your services are disabled. This means stopping all active services such as live support, Chatbot, WhatsApp integration. Suspension status is applied to protect your account security and service continuity due to unpaid invoices.
How Can You Prevent Suspension Status?
To prevent suspension status, you need to make your invoice payments regularly. You can check your current and past invoice information on your panel and make your payments on time. Thanks to the invoice prediction module, you can see your future invoice amounts in advance and plan your budget accordingly.
What Should You Do in Suspension Status?
If your account is suspended, you need to pay your unpaid invoices to reactivate your services. After completing your payment process, your services will be reactivated. If you experience any problems or need support, you can contact the Supsis AI customer support team.
Supsis Invoice Page Redirection Situations and Reasons
Supsis users may sometimes encounter the situation of being redirected to the invoice page. This redirection occurs for various reasons. Understanding these reasons is important for users to use the platform effectively.
Package and Channel Compatibility Problems
Supsis offers various integration channels to its users and each channel works compatible with a specific package. When users exceed the number of channels specified in their packages, the system detects incompatibility and redirects the user to the invoice page. In this case, users should review their packages and increase the number of channels or delete excess channels. On the invoice page, the user is informed about how many channels they need to delete or how many channels they need to upgrade their package to.
Representative Number Incompatibility
Supsis packages include a certain number of representatives. When users try to add more representatives than the number of representatives specified in their packages, the system detects this incompatibility. Adding more representatives to the system is not allowed. On the invoice page, the user is informed about how many representatives they need to delete or how many representatives they need to upgrade their package to.
Account Suspension Status
User accounts are suspended when they have two unpaid invoices. In this case, users are redirected to the invoice page and asked to reactivate their accounts.
Integration Channels and Purchase Process
Supsis AI makes it possible to manage each one on the same panel by establishing integration with different communication channels. The problems encountered in this process arise due to channel, panel and package incompatibility. These incompatibility information redirected to the invoice page is corrected by the user's control. The page specifies what needs to be done and how for an effective and active working process.