Representative Performance
Chat Resolution Time by Representatives
This chart shows the chat resolution times for each representative. The times are in minutes and you can track the average resolution time for each representative. The chart indicates the fastest resolver, the slowest resolver, and the average resolution time.
- Fastest Resolver: Serhat
- Slowest Resolver: Sıla
- Average Resolution Time: 118 minutes
You can convert the chart to table view, switch to full screen mode, and download the chart using the icons above the chart.
Representatives' First Message Time
This section shows the first message times of representatives in seconds. You can track how long it takes for each representative to send their first message. This way you can see which representative is the fastest or slowest.
- Fastest Responder: Serhat
- Slowest Responder: Sıla
- Average First Response Time: 19.8 seconds
You can convert the chart to table view, switch to full screen mode, and download the chart using the icons above the chart.
Chat Distribution: Chat Counts by Representatives
This chart shows the number of chats each representative received. With the information below the chart, you can see details such as who received the most chats, who received the least chats, and the average number of chats.
- Most Chat Receiver: Fatma
- Least Chat Receiver: İrem Beyazıt
- Average Chat: 4/chat
You can convert the chart to table view, switch to full screen mode, and download the chart using the icons above the chart.
Chat Counts by Platform
This chart shows how many chats came from which platform. You can track the distribution across platforms such as WhatsApp, web, Instagram, and Telegram from this chart.
You can convert the chart to table view, switch to full screen mode, and download the chart using the icons above the chart.
Chat Counts by Response
In this section, you can see how many chats were answered or missed.
- Answered: Green
- Missed: Pink
You can convert the chart to table view, switch to full screen mode, and download the chart using the icons above the chart.
Chat Distribution by Responder
This chart shows the representatives, chatbots, or hybrid responses that answered the chats. You can track who answered which chat from here.
You can convert the chart to table view, switch to full screen mode, and download the chart using the icons above the chart.