Call Settings
Function Elements:
- Voicemail Detection
- End Call on Silence
- Maximum Call Duration
- Pause Before Speaking
- Ring Duration
1.) Voicemail Detection
If you activate the Voicemail Detection feature, if a voicemail is detected in the conversation, the system automatically closes the call and leaves a message you specify. You can customize and save this message from the Voicemail Message section.
Also, in the Detection Timeout section, you can adjust the time it takes to detect the voicemail. If the voicemail is not detected within this time, the operation is not performed. With the timeout duration, you can control the delay in voicemail detection.
2.) End Call on Silence
The End Call on Silence feature automatically ends the call when the user remains silent for the duration you specify. This feature is used to limit waiting and provide a more efficient conversation process in situations where no voice response is received during phone conversations. You can set the duration as the time period when the system detects silence.
3.) Maximum Call Duration
The Maximum Call Duration feature determines how long a call can continue. If the duration you specify in this area is exceeded, the call is automatically ended. The call duration can be set to a minimum of 1 minute and a maximum of 2 hours. This feature is used to limit call durations and provide efficient customer service.
4.) Pause Before Speaking
The Pause Before Speaking feature allows you to adjust the time the assistant will wait before giving the first response when the call starts. This time creates a buffer time for the customer or system to prepare to respond. The maximum waiting time is set to 5 seconds. This feature is used to provide a more natural and user-friendly interaction experience.
5.) Ring Duration
Ring Duration determines the time before the phone goes unanswered or is terminated. This time controls the ring duration for outgoing calls and call transfers. When a call is initiated or a call is transferred, it ensures that the ring sound continues for the determined ring duration. This feature is used to optimize the waiting time at the beginning of the call and improve the user experience.
Finally, after making all these settings, you can complete your operation by clicking the "Save" button. With this step, all your configurations will be saved and your voice agent's settings will become active.