Frequently Asked Questions (FAQ)
Frequently Asked Questions has been prepared so that users can quickly access the topics they are most curious about. In this section, you can find the most frequently asked questions and their detailed answers, so you can easily access the information you need.
Most Frequently Asked
What is Supsis AI and what does it do?
Supsis AI is a solution that enables businesses to manage customer communication, support processes, and marketing activities on a single platform. It provides 7/24 customer service with chatbot and artificial intelligence support, provides hybrid support with representatives and centralizes social media and web communication. Additionally, it increases customer interaction by managing marketing campaigns via SMS, email, and WhatsApp.
How can I create a demo account with Supsis AI?
To get detailed information about creating a Demo account, you can review
this document
.
What are the basic features of Supsis AI?
Supsis AI offers various modules that facilitate customer communication and business processes for businesses. It makes business operations more efficient with many features such as Live Support, Chatbot systems, Customer Tables, Automations, Task Management and Workflow, Ticket Management, Mail Management, Forms and Calendar. π
Which platforms can Supsis AI integrate with?
Supsis AI can integrate with many platforms such as WhatsApp, WhatsApp Business API, Instagram, Messenger, LinkedIn, Telegram, Webhook, Gmail, Postcell, Bitrix24, Zoho CRM, TeamGram, IdeaSoft, Ticimax, OpenAI and Meta Leads. Thanks to these integrations, businesses can manage their communication and business processes through a centralized platform. π
For more information about the integration process, you can access from here .
What chatbot features does Supsis AI offer?
Basically, you can create artificial intelligence-supported chatbots that automatically respond with chatbot balloons on your websites. Additionally, it allows you to automatically manage incoming messages on platforms such as WhatsApp, Instagram, Trendyol and Telegram.
For more information about chatbots, you can access our documents from here.
How does the live support system work?
Live Support allows you to manually manage messages coming to your website or platforms you have integrated such as WhatsApp, Instagram, Messenger. You can provide live support to customers by making assignments to appropriate representatives in the department through the panel.
For more information about live support, you can access from here .
What are the Voice Agent features of Supsis AI?
AI Voice Agent section allows you to provide information and campaign promotion to customers through artificial intelligence-supported phone calls. It improves the customer experience by establishing voice communication like a real person. This feature is an efficient solution for bulk calling campaigns and customer notifications. It saves time and resources and can work independently of manual calls. Your voice agents provide more effective service with continuously evolving natural language processing technology.
For more information about Voice Agent, you can access from here .
What are the automation features of Supsis AI?
Automations section allows you to automate everything you can think of on the platform. For example, you can automatically send emails by analyzing data on a table or make your processes efficient by automating more complex workflows. π
How to use artificial intelligence-supported customer services?
You can use chatbots to provide artificial intelligence-supported customer service. This way, you can automatically respond to customer requests, speed up support processes and provide 7/24 service.
You can get more information about this topic from here .
Does Supsis AI have a mobile application?
Of course, Supsis AI has a mobile application. Thanks to the mobile application, you can manage customer communication, provide live support and track your business processes from anywhere.
For detailed information about the mobile application and its usage, you can access from here .
What are the pricing plans of Supsis AI?
Supsis AI offers various packages for different needs of businesses. Each package is designed with different features and pricing options according to your business requirements. Additionally, discounts up to 30% are available for annual purchases.
For more detailed information about packages, you can access from here .
What reporting and analysis features does Supsis AI offer?
Supsis AI offers comprehensive reporting and analysis features for businesses to analyze their performance in detail. You can measure customer satisfaction and optimize processes with data such as general reporting, chat and person distribution analysis, representative performance, daily activities and team work/break analysis. Thanks to website analysis, channel distribution, WhatsApp Business API data, calendar, mails, ticket and workflow reports, you can evaluate all communication and operation processes of your business in detail. These analyses provide a strong foundation for improving your business processes, enhancing customer experience and increasing your efficiency. π
For detailed information about reports, you can access from here .
How can I manage customer data with Supsis AI?
You can use tables or Drive modules to manage customer data with Supsis AI. Tables allow you to organize and list your data in Excel format, while Drive section allows you to store images, documents and other files.
For more information about tables, you can access from here .
For more information about Drive section, you can access from here .
What are the security features of Supsis AI?
Supsis AI has high security standards to protect your business and customer data. By working meticulously on data security and privacy, it ensures that all your communications and transactions are carried out in a secure environment. This way, the security of your customer information and business processes is guaranteed. β
For more detailed information, you can visit Supsis AI's official website .
How is bulk messaging done with Supsis AI?
Bulk messaging with Supsis AI can be done quickly and effectively via WhatsApp and email.
To send bulk messages via WhatsApp, you can review this document .
To send bulk emails, you can review this document .
What languages does Supsis AI support?
Supsis AI provides support in every language while offering the possibility of use in certain languages through the panel. Supported languages include Turkish, English, Russian, German, French, Spanish, Arabic and Italian.
For more information about language and region settings, you can access from here .
How is WhatsApp integration done with Supsis AI?
Supsis AI can be used by integrating with WhatsApp Web or WhatsApp Business.
For details, you can access from this document .
How is Instagram integration done with Supsis AI?
To get detailed information about Instagram integration, you can check out our relevant document .
What automatic response features does Supsis AI offer?
Supsis AI allows you to create automatic responses on your website with artificial intelligence-supported chatbots. Additionally, it allows you to quickly respond to customer requests by automatically managing incoming messages on platforms such as WhatsApp, Instagram, Trendyol and Telegram. These features help you increase customer satisfaction and make your business processes more efficient by speeding up communication.
How does visitor tracking work with Supsis AI?
You can view visitors coming to your site instantly from the chat screen or use the visitors module for a more comprehensive analysis.
To get more information about visitor tracking, you can check out our relevant document .
How is task management done with Supsis AI?
To do task management, you can plan and manage your tasks by creating workflows.
For more information about task management, you can access from here .
What form features does Supsis AI offer?
Forms module allows you to collect data from your users in the format you want. Thanks to this module, you can collect customer feedback, requests and other data in an organized way.
For more information about forms, you can access from here .
How is email integration done with Supsis AI?
For detailed information about email integration, you can access our relevant document from here .
What calendar and reservation features does Supsis AI offer?
Calendar module facilitates your time management and allows you to efficiently plan your meetings, tasks and reservations.
For more information about calendar and reservations, you can access from here .
What archiving features does Supsis AI offer?
Archive module allows you to archive and store all your messages in the chat screen and other areas. This way, you can view all your past conversations whenever you want and easily access the data you need.
For more information about archive, you can access from here .
How can I get support with Supsis AI?
You can reach the Supsis AI support team via live chat, email (support@supsis.com) or phone (+902162322282). The 7/24 support team provides quick solutions to your problems.
When creating a support request, adding details of the problem and screenshots if any helps speed up the process. You can use the "Live Chat" button in the bottom right corner of the website for live support.
You can track your existing requests through your customer panel with reference number and provide feedback to the support team. For more information, you can review the help documents and FAQ section. π
What training materials does Supsis AI offer?
To learn how to use the Supsis AI panel, you can review our documents and video trainings. If you need more comprehensive training, you can get special Panel Training from our team. π
How are Supsis AI updates tracked?
You can view updates and innovations by clicking the ? icon in the top right corner of the panel and saying innovations, and innovations after updates will appear when you first open the panel.
What integrations does Supsis AI offer?
You can view updates and innovations in Supsis AI by clicking the "?" icon in the top right corner of the panel and from the "Innovations" tab. Additionally, innovations after updates will automatically appear when you first open the panel. π
What are the API features of Supsis AI?
Supsis AI easily adapts to your business's existing systems with comprehensive API integrations. This way, you can increase your efficiency by integrating with different platforms, develop customized solutions and automate your business processes. Additionally, Chatbot integration can also be performed.
You can access the API documentation from here .
Where can I get more information about Supsis AI?
To get more information, you can access our document from here , our YouTube channel from here from here or reach our support team via live chat, email (support@supsis.com) or phone (+902162322282).