Creating Tickets via Chatbot
Supsis AI implements the ticket creation process for users to convey their requests and demands through Chatbot in order to manage customer services more effectively and organized. Customer activities and current feedback are very important for the digital presence of businesses. Supsis AI, which provides fast and practical service with the chatbot system, presents the ticket creation process to you with all its details.
Ticket Creation Process
Ticket is one of the services offered by Supsis AI for quality communication. This defines the service that occurs when customers make messages such as comments in various communication channels. During the Chatbot activity that helps you as an automatic and fast system, users also encounter the "Create Ticket" option.
Tickets are created through interactions in the chatbot scenario (visual a). The ticket left in the scenario (visual b) needs some information for the usage process.
1. Starting the Chatbot Flow:
Users who interact with the chatbot can reach the "Create Ticket" option at certain steps and create a ticket that will make the communication activity more effective.
2. Automatic Information Retrieval:
The chatbot progresses its actions around your business data. Therefore, it needs information to operate. When creating a ticket, the chatbot also uses certain information. If the user has previously interacted with the chatbot and profile information has been saved, the form is automatically filled with this information. Email address is a mandatory field among this information. If the system cannot automatically reach the email, this information must be manually entered into the "Create Ticket" block within the chatbot. If the email address is empty, no ticket is created.
3. Using Phone Number:
Phone number is among the information used for communication. In cases where email address is not mandatory and contact with people will be provided through phone number, a ticket can be created by entering any address in the email field.
The ticket request is created with the phone number in focus. Request details are also specified. The use of phone number in the "Create Ticket" process is as follows:
Among the information needed when creating a ticket via chatbot are the user's contact information. Filling the email address is mandatory for the ticket to be created. However, when using the phone number, the email being any address is not a problem. In the ticket creation block, you are greeted with a short form containing the information columns of the ticket you will create. This form includes the ticket subject, user's email address and phone number, and the ticket tag. This information is automatically processed into the person's profile card.
It is also possible to access users' phone numbers using a question block. This information that will be included in the person card is also obtained by filling out the form below.
To get the correct information and transfer it to the person smoothly, you can place the phone number among the "Question Types" to ensure that the person confirms this information and save their response.
With the completion of the ticket creation process, the contact information of people who reach this step in the chatbot system and their conversation with the chatbot falls into the ticket menu.
The ticket used to ensure communication tracking and provide quality service allows you to be involved in a practical and error-free process with Supsis AI.