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TECHNICAL PROBLEMS AND SOLUTIONS

Supsis AI offers you help for technical problems you may experience. You can follow the solutions here according to the problem you encounter or get help by reaching our support team.

1. Connection Problems

Disconnections or slowdowns may occur in internet connection. Additionally, access blocks due to VPN or firewall settings may be experienced.

  • Solution:
    • Check your internet connection and restart the modem or router if necessary.
    • Check VPN or firewall settings and update configurations.

2. Software Errors

Some compatibility issues may arise after some updates. Unexpected shutdown or freezing of the software may occur as a result of software error.

  • Solution:
    • Restart the software or reinstall if necessary.
    • Make sure you are using the latest version of the software. Check for updates and install the latest version.

3. Login Problems

Login problems may occur when username or password is entered incorrectly. Account locking or removal of login authorization can also lead to this problem.

  • Solution:
    • Make sure you enter your username and password correctly.
    • If you have locked your account, follow the password reset steps. If the problem persists, contact the support team.

4. Data Synchronization Problems

Your data not being synchronized correctly initially can cause problems. Synchronization errors with cloud services can also cause this situation.

  • Solution:
    • Make sure your internet connection is strong.
    • Review synchronization settings and manually start the synchronization process if necessary.

5. Notification Problems

Notifications not arriving on time or not coming at all indicates a problem. Problems may be experienced with email, SMS or application notifications.

  • Solution:
    • Check notification settings and make sure necessary permissions are granted.
    • Try to solve the problem by restarting the application or updating notification settings.

6. API and Integration Problems

Failed integration with other systems creates problems. Failed API calls or receiving incorrect responses indicates this problem.

  • Solution:
    • Check API keys and integration settings.
    • Make sure you have performed the integration process correctly by reviewing existing documents about the integration.

7. Database Errors

Errors may occur regarding database access. Data loss or corruption also leads to problems.

  • Solution:
    • Check database connection settings and make necessary updates.
    • Try to resolve problems by getting help from the database administrator.

8. Browser Compatibility Problems

The application not working properly in certain browsers constitutes a problem. Problems arising from cache and cookies may also occur.

  • Solution:
    • Test whether the current problem continues by using a different browser.
    • Clear browser cache and cookies.

9. Performance Problems

The application running slowly or not responding indicates performance problems. Performance drops experienced on the server side can also cause this situation.

  • Solution:
    • Restart your device by closing unnecessary applications.
    • Contact the support team for performance problems experienced on the server side.

10. User Interface Problems

User interface (UI) elements not loading or displaying correctly can cause problems. Buttons or links not working are also among these types of problems.

  • Solution:
    • Restart the browser or application to solve the current problem.
    • Report to the support team if the problem persists.

11. Security Problems

Problems such as hacking or unauthorized access related to account security may be experienced. Threats arising from security vulnerabilities may also emerge.

  • Solution:
    • Check your account's security settings and change your password.
    • If you notice suspicious activities in your account, contact the support team immediately.

12. Audio and Video Problems

Quality problems may be experienced in voice or video calls. Audio interruption or image corruption may occur. Technical problems related to microphone or camera may also arise.

  • Solution:
    • Check whether your internet connection is sufficient. Weak connection can cause audio and video corruption.
    • Check your device's audio and video settings.

13. Device Incompatibilities

Device incompatibility problems may occur in mobile applications. Such incompatibilities may arise in old or unsupported devices.

  • Solution:
    • Install the latest version of the application and make sure your device's software is up to date.
    • Try using alternative devices for old or unsupported devices.