Chat Action Based Automations
Chat Action Based Automations are automations that are triggered when an event occurs in the chat menu. These automations allow you to take automatic actions related to specific stages of the chat. For example, they can work automatically when a chat is created, when a chat is lost, or when a chat is assigned to a representative. Chat action based automations speed up chat processes by reducing manual intervention, which ensures that customer interactions are managed faster and more efficiently. Thus, businesses increase customer satisfaction while also improving operational efficiency.
Chat Action Based Automations:
- When a Chat is Created
- When a Chat is Closed
- When a Chat is Evaluated
- When Chat is Lost
- When Web Chat is Completed
- When Instagram Channel Chat is Completed
- When Messenger Channel Chat is Completed
- When WhatsApp Channel Chat is Completed
- When Telegram Channel Chat is Completed
- When Chat is Assigned to a Representative
1-) When a Chat is Created
This Automation works automatically when a chat is created in the Chat Screen. This ensures that the actions you determine are triggered when a new chat starts and quickly initiates the chat process. You can take different steps according to the content of the chat and quickly intervene on customer interaction.
2-) When a Chat is Closed
This Automation is triggered by the closure of a chat. When the chat is completed or the interaction with the customer ends, it automatically performs the actions you determine. This speeds up operations related to closed chats and optimizes the user experience. For example, you can automate operations such as getting customer feedback, reporting, or starting a new task.
3-) When a Chat is Evaluated
This Automation is triggered by the evaluation of a customer representative after a chat is closed. A survey or feedback form evaluating the performance of the customer representative can be sent. This way, you can monitor customer satisfaction, analyze representative performance, and identify improvement areas. Thanks to automation, the evaluation process becomes faster and more efficient.
4-) When Chat is Lost
This Automation is triggered when a chat is lost due to timeout. Such automations provide tracking of lost chats, can send automatic notifications or reminders to regain lost customer interactions. Also, analyzes can be made about lost chats and necessary steps can be taken to improve customer experience. This way, it helps minimize the number of lost chats.
5-) When Web Chat is Completed
This Automation is triggered when chats from your website are completed. Such automations allow you to take necessary steps at the end of customer interactions, for example, collecting customer feedback, sending surveys, or increasing customer satisfaction with thank you messages. Also, it becomes possible to get reports of completed chats and make analyzes to improve customer service processes. These automations increase efficiency by allowing you to take action quickly at the end of customer interactions.
6-) When Instagram Channel Chat is Completed
This Automation is triggered when chats from your Instagram channel are completed. Thanks to this automation, you can automatically take certain actions at the end of interactions made through Instagram. For example, when the chat is completed, customer feedback can be requested, thank you messages can be sent, or redirections can be made for next steps. Also, by getting reports of completed chats, you can optimize your customer service processes. Such automations allow you to manage customer interactions coming through Instagram more efficiently.
7-) When Messenger Channel Chat is Completed
This Automation is triggered when chats from your Messenger channel are completed. It allows you to take certain automatic actions at the end of chats that take place through Messenger. For example, when the chat is completed, thank you messages can be sent, feedback can be requested, or users can be informed for next steps. This automation makes Messenger interactions more efficient and provides speed and efficiency in your customer service processes. At the same time, it can also be used for reporting and analyzing completed chats.
8-) When WhatsApp Channel Chat is Completed
This Automation is triggered when chats from your WhatsApp channel are completed. When chats made through WhatsApp are completed, you can automatically perform the actions you determine. For example, at the end of the chat, you can send thank you messages, request feedback from the user, or determine next steps. This automation makes the management of customer interactions coming through WhatsApp easier and more efficient, and also improves customer experience. Reporting and analyzing completed chats also ensures monitoring of these processes.
9-) When Telegram Channel Chat is Completed
This Automation is triggered when chats from your Telegram channel are completed. At the end of chats made through Telegram, you can automatically perform the actions you determine. For example, at the end of the chat, you can send thank you messages, request feedback from the user, or start another operation. This automation makes it easier to manage customer interactions coming through Telegram and also helps improve customer experience. It is also possible to make reporting and analysis after the completion of the chat, thus you can continuously improve your service quality.
10-) When Chat is Assigned to a Representative
This Automation is triggered when a chat is assigned to a representative. Each chat assigned to a representative automatically starts the actions you determine. For example, after the chat is assigned, an automatic welcome message can be sent to the representative, and a personalized experience can be offered by conveying the representative's information to the user. Also, additional tracking tasks can be assigned to the representative to whom the chat is assigned during the period they are on duty. This automation is used to speed up customer interaction and help representatives manage chats more efficiently.