Supsis Department Management Supsis Automatic Redirection with Chatbot Supsis Visitor Login Form Supsis Department Filtering Message Redirection to Department with Chatbot Supsis Automatic Department Selection Supsis Chatbot Department Assignment Supsis Department Access Limitation Supsis Privacy and Message Distribution Supsis Live Support Departments

Departments

The Departments feature ensures that messages coming to users are filtered according to the criteria you determine and automatically directed to the relevant department. This redirection can be done in two ways:

1. Automatic Redirection: The chatbot analyzes user characteristics and automatically redirects to the relevant department in the background.
2. User Redirection: Users can make department selection by filling out the visitor login form. Through this form, users can determine which department they want their messages to be directed to.

Department Features:

Filtering and Redirection

• Filtering: User messages are filtered according to determined criteria and directed to the appropriate department.
• Redirection: Messages are automatically directed to the relevant department as a result of filtering.

Special Access

• Privacy: Redirected messages can only be seen by people in the relevant department. This is important in terms of information security and data privacy.

Automatic Process

• Efficiency: The chatbot automatically filters and redirects messages according to determined rules. This improves user experience and increases operational efficiency.

Thanks to this feature, user messages are ensured to reach the right department quickly. This also increases customer satisfaction and balances the workload of departments.