AI Voice Agent

The Voice Agent feature offered by Supsis Ai is a module that ensures that calls coming to and made from phone numbers connected to the Web Phone channels of your panel are automatically answered by AI-supported voice assistants. Thanks to this module; you can create smart voice assistants that answer, direct, inform customer calls, and transfer them to the relevant team or systems when necessary.

Voice Agent manages calls in line with defined knowledge bases, instructions, functions, and automations. During the call, information received from the user is analyzed, relevant scenario flows are executed, and necessary actions are automatically applied according to pre-determined rules. Thus, customer requests are met consistently, quickly, and scalable.

When the AI Voice Agent module is activated, it offers the following basic capabilities:

• Incoming Call Management

  Calls coming to defined phone numbers are automatically answered by artificial intelligence. Scenario flows are advanced according to the user's responses during the call, and appropriate actions are taken.

• Scenario-Based Voice Call Assistants

  Voice call scenarios that can be customized according to different business needs can be created. Thanks to the defined knowledge pool and functions, the assistant produces consistent and correct answers related to the transaction it carries out.

• Call Recordings, Summaries, and Logging

  All calls made are recorded by the system. Automatic call summaries are created for each call; call duration, interaction details, and other log information can be viewed via the panel.

• Automation and Integration Support

  Voice Agent works fully integrated with Supsis AI automation. Triggers such as Call Started (voiceagent.call_started), Call Ended (voiceagent.call_ended), or Call Summary Generated (voiceagent.call_analyzed) can be selected in the Automations Event Selector to configure automatic follow-up messages, agent assignments, or CRM updates after phone calls.

• Data Collection and Data Enrichment

  Information obtained during the call is automatically processed into the customer profile. Collected data is matched with call records to create a more integrated and meaningful customer data structure.

To use the Voice Agent module, the feature must be activated via the panel, and at least one Web Phone channel must be added to the system.

What is the AI Voice Agent Used For?

The AI Voice Agent automates customer calls, making call processes faster and more efficient for businesses. It can answer incoming calls, respond to frequently asked questions, provide routing, and record information when necessary. It also helps reduce high call traffic, eases the workload of teams, and ensures a continuous customer experience.

a - AI Voice Agent Menu

The AI Voice Agent option in the left menu provides access to the screen where voice agents are listed and managed. When entering this section, created agents are displayed and options to create new voice agents become available.

Operations Managed Within the AI Voice Agent Module

1. Create Voice Agent: New voice agents can be created to define call flows suitable for different scenarios.

2. Voice Agent List View: All voice agents in the system are displayed on a single screen.

3. Edit Agent: Existing voice agents can be modified to update content and settings.

4. Voice and Scenario Definition: Custom voice options and conversation scenarios can be assigned to agents.

5. Call Process Management: Call workflows handled through voice agents can be monitored and managed.

AI Voice Agent Activation

You can examine how to activate the Voice Agent module via the panel, the demo and payment process, and the necessary prerequisites.

Voice Agent Menu Content

You can learn about the areas in the Voice Agent menu, voice agent creation steps, and what the sections in the menu do.

Agent Content (Agent Configuration)

You can get detailed information about agent settings, prompts, variables, opening messages, and test areas that determine the behavior of the Voice Agent.