4-) Triggers
The Supsis AI Trigger Module is a customer engagement system that performs automatic actions based on the interactions of visitors browsing your website. Triggers activate according to specific visitor behaviors or events and execute predefined actions accordingly. These actions may include sending a message to the customer, opening the chat widget, or redirecting to specific pages.
1 - Enable/Disable Triggers
This option allows you to activate or deactivate all triggers in the system at once. For example, during holiday periods or low-activity times, you can disable triggers to prevent unnecessary actions for customers.
2 - Enable/Disable Entry Form
This setting allows you to require visitors to fill out the Entry Form before connecting to live support when a trigger is activated.
3 - Existing Trigger Operations
This option allows you to edit the conditions and actions of an existing trigger. This feature ensures that triggers remain up to date and optimized according to customer interactions.
3.a – Edit Trigger:
Using this button, you can activate the trigger registration form and make changes to the existing trigger’s content.
3.b – Delete Trigger:
Using this button, you can permanently remove the selected trigger from the system. Once deleted, the trigger will no longer be active under the defined conditions and will not perform any automatic actions for customers. This action cannot be undone. If you only want to deactivate a trigger instead of deleting it, you can use the toggle option marked as number 6 on the card.
3.c – Test Trigger:
By clicking the test trigger button, you can observe a preview of the trigger in the lower-right corner. This allows you to verify whether the trigger is configured correctly. For example, you can check whether a message triggered on a specific page is displayed properly to visitors. This section does not provide a full end-user perspective; for the most accurate test, you should experience the trigger via a customer test page by meeting the defined conditions.
3.d – Enable/Disable Trigger:
This option is used to activate or deactivate a specific trigger individually. If you want to disable only one trigger rather than all triggers, you can use this option.
4 - Create Trigger
Triggers automatically execute the defined actions when your website visitors meet the conditions of any active trigger. Below is the trigger registration form. By following these steps, you can define the trigger conditions and the actions to be taken for visitors who meet those conditions.
4.a. Title:
You need to provide a clear and meaningful title to easily find and manage your trigger. This title gives a quick idea about the trigger’s purpose and helps distinguish it from similar triggers.
4.b. Action:
In this section, you can determine which actions will be performed by the trigger. Multiple actions can be selected. The options are:
- Open Chat Widget: Displays the message content you specify within the chat widget when the trigger is activated.
- Ask a Question: Sends the content specified in the message section and creates one positive and one negative response button below the message. For example, if a user spends more than 30 seconds on a product page, you can invite them to interact with a question like, “Would you like more information about this product?” Based on responses such as “Yes, Please!” or “No, Thank You,” the chatbot can reply accordingly.
- Show Company Logo and Name: When the trigger is activated, the company logo and name defined in Settings > Company are displayed on the screen.
- Display in the Center of the Screen: Opens the trigger as a pop-up in the center of the screen to attract visitor attention.
4.c. Edit Trigger Languages:
Supsis AI automatically detects your visitors’ browser language settings and adjusts the trigger content language accordingly. This section allows you to add or remove languages for the trigger. By adding multiple languages, you can ensure that the trigger is suitable for multilingual websites.
4.d. Customize Trigger Design/Appearance:
You can customize how the trigger appears visually. By adjusting elements such as color, font, and icon, you can ensure the trigger aligns with your website’s overall design.
4.e. Message Duration Per Line:
This section shows how long the trigger message content will be displayed to customers.
4.f. Trigger Message Content:
Here, you can write the message that will be sent to users when the trigger is activated. By customizing the message content, you can provide more personalized and informative communication.
4.g. Action Status:
In this section, you can define under which conditions the trigger will become active. The following options limit the trigger based on specific conditions:
- Time: Activates the trigger within a specific time range. For example, it can be set to operate only between 09:00 - 18:00.
- Day of the Week: Activates the trigger only on specific days, such as weekdays.
- Time Spent on Page: Activates the trigger when the user spends a specific amount of time on a page (e.g., more than 30 seconds).
- Time Spent on Site: Activates the trigger based on the total time spent on the website (e.g., after 5 minutes).
- URL: Activates the trigger on specific URLs or pages containing certain keywords (e.g., pages containing “campaign”).
- Page Title: Activates the trigger based on the page title (e.g., a page titled “Our Products”).
- System Status: Activates the trigger based on specific system information such as device or browser status.
- Visitor Name: Activates the trigger based on a specific visitor name, useful for identified users.
- Department: Activates the trigger for users interacting with a specific department.
4.h. Action Condition:
In this section, you define how the conditions for the action status should be met. For example:
- Equals: Trigger works only when the action status equals the selected value.
- Not Equal: Trigger works when the action status does not equal the selected value.
- Greater Than: Trigger works when the action value is greater than the defined value.
- Greater Than or Equal: Works when the value is greater than or equal to the defined value.
- Less Than: Works when the action value is less than the defined value.
- Less Than or Equal: Works when the value is less than or equal to the defined value.
- Contains: Trigger works when the value contains the specified text.
- Example: Page URL contains ⇒ Campaign
- Does Not Contain: Trigger works when the value does not contain the specified text.
4.i. Status Value:
Allows you to assign a specific value to the trigger according to the defined action status and condition. For example, for the “Time” action, a value such as “09:00 - 18:00” can be specified.
4.j. Delete Condition:
You can use this option to remove one of the added conditions. It is used to clean up unnecessary or incorrectly added conditions.
4.k. Add Condition:
You can add multiple conditions to a single trigger. This allows you to create more complex trigger setups and ensure that the trigger runs only for users who meet the most optimal criteria.