Settings Module
The Settings section enables you to configure the core operational principles, organizational preferences, and security rules of the Supsis AI platform from a single centralized interface. Company names, corporate logos, business hours, team roles, notification preferences, and communication routing rules can be comprehensively customized to align perfectly with your business operations.
1- Settings Management Interface
1.a- General Settings Overview
Click the gear icon labeled Settings in the main left navigation menu to access platform configuration screens and category tabs.
2- Scope of the Settings Module
| Category | Managed Features | Related Page |
|---|---|---|
| General Settings | System language, timezone, themes, and platform defaults | General |
| Business Information | Company title, contact information, billing address, and brand logo | Business |
| Notifications | Web, mobile push, and email alert channels with custom sound alerts | Notifications |
| Chat Settings | Representative assignment logic, session timeout limits, and canned messages | Chat |
| Rules & Permissions | Team roles, permission matrices, SLA timeframes, and restrictions | Rules |
| Integrations | Third-party services, webhook connections, and external API keys | Integrations |
3- Subsections and Guides
-
General Settings
1.a- System-wide configuration parameters, regional settings, and wallet features.
1.b- Managing date, time, interface language, and fundamental system functions. -
Business
2.a- Registering corporate titles, contact addresses, and corporate identity details.
2.b- Uploading brand logos and visual assets across customer-facing touchpoints. -
Notifications
3.a- Setting alert channels triggered by new messages, ticket assignments, or urgent calls.
3.b- Configuring web browser push notifications, mobile app sound alerts, and email notifications. -
Chat
4.a- Chat distribution algorithms among agents and automated routing mechanisms.
4.b- Inactivity timers, automated session closures, and working hour schedules. -
Rules
5.a- Managing user roles, administrator vs. agent permission tiers, and access boundaries.
5.b- Building condition-based operational workflows and data security protocols. -
Integrations
6.a- Connecting Google accounts, custom SMTP servers, CRM links, and Webhooks.
6.b- Generating and managing secure API credentials and integration endpoints.
Permission Levels
Since the Settings section contains sensitive organizational and security data, access to configuration menus is restricted to users assigned the Administrator (Admin) role.