In this section, you can learn how to customize agent profile and notification settings. Notifications and profile details are specific to each agent, so each agent must make these adjustments through their own panel. By following the steps below, you can easily access agent settings and make the desired customizations according to your needs.
1-) Profile Settings
On the profile settings screen, you can customize the agent profile picture and username. These settings will be displayed during interactions with your customers.
1-) Customize Profile Picture:
Use this section to change your profile picture. Your profile picture will be visible in conversations with your customers and provides a professional identity during the communication process.
2-) Customize Username:
You can customize your username and then save it by clicking the "Update Username" button. This name will be visible to customers during interactions.
2-) Customize Notification Settings
With notification settings, you can follow incoming notifications with sound, assign different sounds based on notification types, and adjust notification levels.
1-) Notification Type: Displays the notification type. From the card marked with "b" next to it, you can customize different notification sounds for different situations.
2-) Sound Selection by Notification Type:
Use this section if you want to assign different sounds for different situations. For example, different sounds can be assigned when a new visitor arrives or when a new message is received.
3-) Volume Level:
You can adjust the volume level of notifications, allowing each notification to play at a different sound level. This feature helps make certain notifications more noticeable than others.
4-) Loop Notification Sound When Assigned a Message:
When this option is enabled, the notification sound enters a loop when a new message session is assigned to the agent and continues until an action is taken in the Supsis panel.
5-) Enable/Disable Notifications:
You can manage your notifications by turning each notification type on or off. This way, you can enable only the notifications you need and disable unnecessary ones.