Ticket Management
Thanks to the Ticket Management Module, you can manage customer requests coming from all communication channels connected to Supsis AI from a single center, track them, and easily organize your support processes.
You can reach detailed information about all features of the Ticket module via the headings below.
Table of Contents
About Ticket Module
You can examine the general structure of the Ticket module, learn which channels it covers and how it works.
Ticket Menu
You can view the headings in the Ticket menu and learn what each heading does.
Ticket Management
You can filter tickets, manage their statuses, edit view settings, and perform operations on the table.
Ticket Module Activation
You can see how to activate the Ticket system in your panel and how to make the necessary settings.
Ticket Receiving Methods
You can examine through which channels and methods tickets can be created.