1. Ticimax Integration Introduction
Through the Ticimax integration, Supsis can automatically fetch customer and order information from your e-commerce store. This integration helps increase customer loyalty, track real-time data, and run sales-boosting campaigns by offering chatbot and AI-powered services.
2. Purpose of Automation
The purpose of this module is to manage automated bulk messaging processes using Ticimax data. Three main operations can be performed:
- Fetch New Members: List new members registered within a specific date range. Ideal for welcome messages or daily new member reports.
- Fetch Non-Buying Members: Identify registered members who haven't placed an order within a specific period. Ideal for reactivation and first-purchase discount campaigns.
- Abandoned Carts: Retrieve cart data for customers who added items to their cart but left without completing payment.
3. Template Selection & Parameter Mapping (Two-Step Process & Meta WABA v2 Support)
Automated message creation flows for Ticimax e-commerce automations are divided into two separate steps for clarity:
- Step 1 - Message Template Selection (Meta WABA v2 Support):
- Select the message template to be used for automated broadcasts.
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Fully supports Meta (WhatsApp Business API v2) approved templates in addition to standard templates.
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Step 2 - Template Parameter Mapping:
- Map dynamic template parameters (e.g., customer name, order ID, cart total, cart link) directly with Ticimax data fields.
- Prevents parameter mismatch errors and simplifies workflow setup.