Email Management

The Email Management section allows you to centrally manage customer communication, send bulk emails, and create professional email processes using templates. In this area, you can control inbox management, customer segmentation, and campaign processes in detail.

Emails What Are They Used For?

The Emails module allows all email conversations with customers to be managed from a single place. Users can view incoming emails, reply to them, and track ongoing communication processes. At the same time, email communication is integrated with tickets and other modules, helping support processes move faster. This makes customer communication more organized while also simplifying team tracking workflows.

a - Emails Menu

The Emails option in the left menu opens the email interface. When clicked, the content of the selected email is displayed and message details can be accessed through the right panel.

Operations Managed Within the Emails Module

1. Incoming and Outgoing Email List: All emails from connected email accounts are listed in a single view.
2. Email Detail View: Content, subject, and sender information of selected emails can be viewed in detail.
3. Email Reply and Communication: Users can reply directly to incoming emails and continue the communication flow.
4. Folder and Status Management: Emails can be categorized by status and viewed through relevant folders.

Contents

In this section, you can find all tools and usage details related to email management.

Inbox

The main communication area where you can manage all integrated email accounts from a single panel and track both incoming and outgoing emails.

Templates

A content management area where you can create corporate email designs, edit existing templates, and develop new designs.

Bulk E-Mail

A module where you can create campaigns for customer groups, plan deliveries, and manage bulk email processes.

Customer Groups

A configuration area where you can list predefined customer segments and manage your target audiences.

Overview

The email management structure consists of 3 main components:

• Communication Management: Tracking incoming and outgoing emails
• Content Management: Creating and editing templates
• Campaign Management: Bulk sending and audience targeting

With this structure, you can centralize customer communication and manage your email processes in a professional and scalable way.

What Can You Do?

• Manage incoming and outgoing emails from a single panel
• Create professional email templates
• Segment target audiences using customer groups
• Create bulk email campaigns
• Schedule campaigns with planned sending
• Analyze and optimize your email processes