Emails Module
The Emails module allows your organization to centrally consolidate, respond to, and automate all inbound and outbound email correspondence from a unified inbox. Connected seamlessly to customer CRM cards and ticketing queues, it supports AI-powered draft generation, rich HTML template design, audience segmentation, and outbound bulk email marketing campaigns.
1- Email Management Interface
1.a- General Emails Overview
Click Emails in the primary left navigation menu to view your unified inbox, folder directory, and message preview workspace.
2- Scope of the Emails Module
| Scope | Description | Operational Value |
|---|---|---|
| Unified Inbox | Handling multiple corporate email addresses inside a single shared pane | Eliminates missed messages |
| AI-Assisted Replies | Extracting summaries and drafting context-aware responses with Supsis AI | Speeds up agent response times |
| Email Templates | Rich-text and HTML responsive template builder with brand assets | Standardizes communication quality |
| Bulk Email Delivery | Scheduled campaign delivery targeted to customer segments | Digital marketing and alerts |
| Custom SMTP / IMAP | Direct connection to your company's own mail servers via secure TLS | Total infrastructure flexibility |
3- Subsections and Guides
-
Inbox
1.a- Browsing inbox, outbox, pending, and archived email threads with smart filtering.
1.b- Replying to emails, attaching media, assigning agents, and converting messages into support tickets. -
Templates
2.a- Crafting responsive HTML email templates with visual block components.
2.b- Inserting dynamic merge tags (customer name, order number, tracking links). -
Bulk Email
3.a- Setting up bulk campaigns, scheduling delivery times, and throttled sending.
3.b- Tracking delivery success rates, open metrics, and bounce diagnostics. -
Customer Groups
4.a- Segmenting customer contacts for tailored marketing lists and newsletters.
4.b- Managing static lists and dynamically updating rule-based audiences. -
Custom SMTP Email
5.a- Configuring outbound SMTP and inbound IMAP parameters for your domain.
5.b- Establishing port configurations, SSL/TLS certificates, and connection health checks.
Deliverability Best Practices
Ensure your corporate domain has valid SPF, DKIM, and DMARC DNS records configured to maximize email inbox deliverability and prevent messages from landing in spam folders.