Drive Module
The Drive module provides a secure, centralized cloud storage repository for all corporate files, images, catalogs, user manuals, and media assets utilized across your customer service operations. Documents hosted in Drive can be hierarchically filed, accessed directly by representatives in live chat sessions with a single click, or mapped into Chatbot dialogue nodes and AI knowledge sources for instant customer delivery.
1- Drive Management Interface
1.a- General Drive Overview
Click Drive in the main left navigation menu to manage file repositories, folder structures, and available account storage quotas.
2- Scope of the Drive Module
| Feature | Description | Business Application |
|---|---|---|
| Centralized Asset Storage | Storing PDFs, images, videos, and office files in secure cloud storage | Eliminates fragmented file locations |
| Hierarchical Folders | Organizing assets by department, product family, or language | Instant retrieval in high-volume operations |
| Live Chat Attachment | Enabling agents to select and dispatch Drive files inside conversations | Accelerates customer guidance |
| Chatbot & AI Knowledge | Attaching Drive materials to chatbot answers and AI knowledge vectors | Automated delivery of guides and forms |
| Access Permissions | Role-governed upload, download, and deletion permissions | Corporate information governance |
3- Subsections and Guides
-
Drive Menu
1.a- Navigating the file directory, creating folders, and monitoring storage utilization.
1.b- Using search filters, file type sorting, and recovering deleted items from trash. -
Usage of Drive Content
2.a- Attaching and sending Drive files directly within active customer chat sessions.
2.b- Integrating Drive resources into automated chatbot blocks and interactive rich messages.
Supported File Formats
PDF, PNG, JPG, MP4, and standard Office documents are fully supported. Files are delivered to end users via high-speed global CDN caching for fast downloads.