Integrations

Integrations

Integrations in Supsis allow you to manage different communication channels and business tools from a single platform. With integrations such as social media, web, email, SMS, CRM, e-commerce, and AI, you can collect, monitor, and manage customer messages from multiple channels in one place. This helps streamline communication processes and improves overall customer experience.

a - Accessing the Integrations Menu

• To access integrations in the Supsis AI panel, click on the Integrations option from the menu on the left side.

b - Free Integration Badge Display

On the Integrations page, specific integration cards display a green ● FREE (ÜCRETSİZ) badge in their top-left corner. This badge indicates that the integration module can be enabled without any extra Supsis package or licensing fees (excluding 3rd-party API or usage charges).

• Free Badge Distribution Across Categories:
• Web Category: Supsis Chat Bubble, Webhooks, Web Tabs, Web Apps.
• SMS Category: SMS – Postacell, SMS – Netgsm, SMS – Posta Güvercini.
• Tools Category: MCP Server, Webhooks, Cache Manager, Slack, Pushover, Supsis WhatsApp Chrome Extension.

• Social Media & Other: YouTube Comments, Google Business Reviews, etc.

• Dual Badge Display (FREE + Installed): For installed free integrations, the green ● FREE badge on the top-left appears seamlessly alongside the ✓ Installed badge on the top-right.

Category-Based Views

1. Web Integrations (Free Badge Cards):

2. SMS Integrations (Free Badge Cards):

3. Developer & Tool Integrations (Free Badge Cards):

Conclusion

The Supsis Integration Panel helps businesses establish a more synchronized workflow across different systems and channels. With customizable integration options based on your needs, teams can manage communication processes more easily, track customer requests faster, and increase operational efficiency. This structure supports managing your business’s digital processes in a more controlled and sustainable way.

Table of Contents

Social Media & Messaging Channels

WhatsApp Business API

WhatsApp Business API uses the official WhatsApp infrastructure for corporate and scalable customer communication. It allows you to create button messages, chatbot scenarios, and automation flows. All messaging traffic is recorded via the Supsis panel and can be reported in detail.

Meta Business Verification & Safety Guide

A comprehensive guide covering Meta Business Manager verification steps, document preparation, WhatsApp ban prevention rules, messaging limit scaling, and appeal processes.

Instagram

Covers Instagram and Messenger integration steps via Meta Business Suite. It allows you to manage customer communication from a single center by transferring Instagram DM, comment, and message traffic to the Supsis AI panel. Meta portfolio and authorization processes are explained in detail in this document.

Instagram V2

Instagram V2 integration provides quick setup directly with Instagram login information without needing a Facebook connection. Includes professional account requirement and permission management steps. Ideal for users who want quick setup and simple integration.

Messenger

Covers Messenger messaging integration via Facebook Page. Meta Business Suite portfolio structure, page authorization, and channel creation steps are explained in detail. All messages coming via Messenger fall into the Supsis panel and can be managed by the team.

Telegram (BotFather)

Integration is provided with the token information of the Telegram bot created via BotFather. Bot creation, token retrieval, and definition steps to the Supsis panel are included in this document. You can run automated responses and chatbot scenarios via Telegram bots.

Telegram (QR Code)

Allows you to connect your Telegram account directly to the Supsis AI panel using the QR code method. Login verification and two-factor authentication (2FA) processes are detailed. Channel management settings and panel configuration options are also included in this document.

LinkedIn

Allows you to integrate your LinkedIn messaging channel into the Supsis AI panel. The authorization process is carried out via LinkedIn, and incoming messages can be managed via the panel. Channel settings and management options are explained in detail.

Youtube Comments

Transfers comments on your YouTube channel to the Supsis AI panel. Google authorization process and channel creation steps are included in this document. You can reply to incoming comments via the panel and manage customer interactions centrally.

Google Business Reviews

Integrates customer reviews on your Google Business profile into Supsis AI. Google account authorization process and channel connection steps are detailed. Review tracking and response processes can be easily managed via the panel.

Google Play Reviews

Transfers reviews made to your Google Play Store application to the Supsis AI panel. Google authorization steps and channel configuration process are explained in this document. Allows you to centrally track mobile app feedback.

App Store Reviews

Connects user evaluations coming to your iOS application on the Apple App Store to the Supsis AI panel. Automated replies, status updates, and deletion actions via event-based automations are detailed in this document.

Slack

Allows you to redirect events occurring in the Supsis AI panel to your company's Slack channels as notifications. It supports internal team communication and makes it easier to take quick action.

Advertising & Lead Management

Meta Leads

Ensures that lead data coming from Facebook and Instagram ad forms is instantly transferred to the Supsis AI panel. Collected leads can be automatically linked to ticket, automation, or chatbot scenarios. It is an ideal integration to speed up advertising conversion processes.

E-Mail & SMS

Mail Integration

Allows you to create Supsis domain email addresses and forward your existing mail accounts. You can define user and department-based email addresses and manage all mail traffic from a single panel. Gmail forwarding steps are explained in detail.

SMS (Postacell)

Allows you to send bulk or individual SMS with Postacell infrastructure. By providing integration with API information, information, campaign, and reminder messages can be transmitted via SMS. It is a reliable channel for operator-based communication.

NetGSM

Allows you to send bulk or individual SMS by integrating with the NetGSM infrastructure. With an API connection, you can send automated notification messages to your users.

Pushover

Allows you to receive important developments and notifications in the Supsis AI panel as instant push notifications to your mobile device. It helps you stay instantly informed about support requests and messages.

AI & System Integrations

OpenAI Integration

Connects OpenAI infrastructure to Supsis for AI-based response generation, AI assistants, and Voice Agent modules to work. API key creation, billing settings, and integration steps are explained in detail. Forms the basis of intelligent automation and advanced chatbot scenarios.

Cache Manager

Allows you to share data between chatbot and automation scenarios. Temporary user data, session information, and custom key-value structures can be securely stored. Data types and scope settings are detailed in this document.

Zoho

Allows you to synchronize your customer communications and records with the Zoho CRM integration. It increases your operational efficiency by combining your sales and support processes on a single platform.

E-Commerce Integrations

Ticimax

Allows you to connect your website using the Ticimax e-commerce infrastructure to the Supsis AI panel. You can track customer information, order statuses, and e-commerce data instantly.

IdeaSoft

Allows you to integrate the IdeaSoft e-commerce infrastructure with Supsis AI. You can view customer information via the panel and manage orders through live support.

Web & Developer Tools

Web Apps

Allows you to integrate your own developed frontend applications into the Supsis AI panel. Ready-made template applications or custom developed tools can be embedded into the panel. Helps you manage your operational processes from a single center.

Webhooks

Allows you to transmit events occurring in Supsis AI to external systems via HTTP requests. Real-time data transfer can be made with CRM, ERP, or custom software. URL, header, and security settings can be configured in detail.

Web Tabs

Allows you to add external web pages or Web Apps within Supsis as tabs to the panel menu. Positioning can be done with Main Menu, Toolbar, or in-module tab options. It is a practical integration that centralizes the user experience.

This page provides centralized access to all integration modules on the Supsis AI platform.