App Store Reviews Integration and Automation Actions
The App Store Reviews integration allows you to transfer user evaluations (reviews and star ratings) coming to your iOS application on the Apple App Store into the Supsis AI panel and instantly respond to them using event-based automations.
Thanks to this integration, you can automatically reply to user feedback in real time, update the operational statuses of your support processes, or manage previously published replies automatically.
🚀 Why Is It Critical for Your App?
- Boost App Rating: When users receive prompt replies to negative or low-star reviews, they are significantly more inclined to update and increase their ratings.
- Build User Loyalty: Demonstrate how much you value your users through active, personalized support.
- Save Time: Instead of manually monitoring every review via App Store Connect, let the system handle moderation and tracking automatically.
1-) App Store Integration Setup Steps
Follow these steps to connect your App Store channel to the Supsis AI panel:
- Access Integrations: Click on the Integrations icon in the left menu of your Supsis AI panel.
- Select Channel: Locate the App Store Reviews card in the list of social media and review channels, and enter channel details.
- Add Channel: Click the Add Channel button, configure your App Store Connect API credentials (Key ID, Issuer ID, Private Key), and activate your channel.
2-) Event-Based Automation Setup & Triggers
To initiate an automation when a new review arrives on the App Store:
- Go to Automations → Add New Automation.
- Select Event-Based Automation.
- Select App Store from the module filters and choose the
app_store.review_received(When an App Store review is received) event.
3-) App Store Automation Actions
Under the App Store Actions section in the automation builder, 3 core action blocks are available:
a – Reply to Review (app-store-reply-review)
Used to post a developer reply to incoming App Store reviews directly. Dynamic responses can be configured based on star ratings or review content.
- Channel ID:
{} event.app_store.review_received.channelId(The ID of the App Store channel where the review resides) - Review ID:
{} event.app_store.review_received.reviewId(The unique ID of the review to be replied to) - Reply Text: Message content sent to the customer (e.g., "Thank you for your feedback. Have a great day!")
b – Update Review Status (app-store-update-review-status)
Used to automatically update the operational support tracking status of incoming reviews in the Supsis panel.
- Review ID:
{} event.app_store.review_received.reviewId(The ID of the review whose status will be updated) - Status Options:
- New: Review received, pending action.
- Replied: Automated or manual reply submitted.
- Resolved: Customer inquiry or issue successfully resolved.
c – Delete Review Reply (app-store-delete-review-reply)
Used to permanently delete (remove) a developer response previously submitted to a specific App Store review. Ideal for removing outdated automatic responses or cleaning up replies once a customer's issue is resolved via another support channel.
- Channel ID:
{} event.app_store.review_received.channelId - Review ID:
{} event.app_store.review_received.reviewId